Curacao Huntington Park - Credit Associate

Adir International Llc; Huntington Park (CA); Vor Ort; USD 24.000 - 30.000; Vollzeit

Zusammenfassung

Adir International Llc is seeking a Credit Lounge Representative in Huntington Park, CA to greet customers and guide them through the credit application process in the credit lounge. You will troubleshoot, answer questions, and help customers select the best credit options while maintaining a friendly, efficient, and compliant in-store experience.

You will educate customers on how Curacao credit products work, assist with kiosks and paper applications, and coordinate with store management to

Qualifikationen

• High school diploma or GED required.
• Friendly, outgoing personality.
• Good listening skills and clear communication.
• Basic arithmetic proficiency.
• Proficient typing and ability to operate office equipment.

Aufgaben

• Greet and guide customers through the credit application process in the credit lounge.
• Work with customers to identify and resolve account problems, keeping them informed.
• Educate customers on how credit works and Curacao credit products and services.
• Explain features and benefits of accounts and help choose best options for the customer.
• Maintain the look and feel of the Credit Lounge and report issues to management.
• Monitor credit application and account management systems and report issues.
• Ensure compliance with internal policies and protect customer information.

Kenntnisse

Friendly personality

Good listener

Basic arithmetic

Typing skills

Customer service

Ausbildung

High School Diploma or GED

Jobbeschreibung

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Huntington Park, Huntington Park, CA, US

Salary Range: $17.15 To $21.44 Hourly

POSITIONSUMMARY:

The Credit Lounge Representative guidescustomerssmoothlythroughthe creditapplicationprocess, educatescustomersoncredit ingeneraland Curacaoservicesandbenefits,inparticularandhelpsthecustomertonavigateandaddressanycreditaccountissues they may have.This position is the frequently the first and main customer contact in-store and plays a key role in providing an unforgettable experience to both new and existing customers.

ESSENTIALFUNCTIONS:

• Greetandguidecustomersthroughthecreditapplicationprocessinthecreditlounge,troubleshootingasnecessary,whether customers use conduct an application through the credit kiosk, the credit tablet or using the paper application.
• Workwithcustomerstoidentifyandtakeactiononproblemswiththeiraccounts,keepingthecustomerinformedandengaged throughout the process.
• Educate customers on how credit works, how the different types of credit accounts at Curacao function and which types of behaviorsandchoicescanhelptohurtorharmtheirowncreditscore.HelpthecustomertodeterminewhichoftheCuracao accounts best fits their habits and needs.
• MaintainastrongunderstandingofCuracaocreditproductsandservices(accounts,insurance,paperlessenrollment,etc.)and be prepared to explain their features and benefits to customers.
• TakeownershipofthelookandfeeloftheCreditLounge,keepingthearea clean,ensuringthefurnitureandinstallationsarein good working order and reporting any major issues to the Credit Assistant Store Manager.
• Monitortheperformanceofcreditapplicationandaccountmanagementsystemsandpromptlyreportanyissuesthrough appropriate channels.
• Stayinformed ofandcomplycloselyto internalcreditpoliciesandprocedures toensurecompanycompliance withstateand federal laws governing consumer credit and protect sensitive customer information.
• Greetcustomerswithawarmsmileandfriendlygreetingwhenevertheywalkwithintenfeetofyou.
• Beresponsiveandtakeownershipofanycustomerissuesincollaborationwithyourmanager.
• Pitchinwithanyothertasksyourmanagermayrequestyourhelpwithaspartofbasicstoreoperations.
• Demonstrate a Customer Centricattitudebyalwaysgreetingandservingcustomersinanengagingandfriendlymanner and going above and beyond to understand each customer and solve for each one’s unique need.
• Always strive to Be Your Bestbycontinuallyworkingtoimproveyourknowledgeof thelatesttrendsinyourdepartmentand taking pride in your work.
• Be Accountableforyouractionsbyensuringthatyoufinishtocompletionanytaskyoutakeonwithintegrityandtransparency.
• Embrace the concept One Team – FamilyatCuracaobyhelpingoutyourteammatesacrossthestoreandthecompany whenever you can.

BASICQUALIFICATIONS

• HighSchoolDiplomaorGED
• Friendly,outgoingpersonality
• Goodlistener
• Comfortablewithbasicarithmetic
• Proficienttypingskillsandabletohandleofficeequipment

PHYSICAL DEMANDS

GENERAL

LIFT/ CARRY

PUSH/ PULL

Stand

C

Reachabove shoulder

O

10lbsor less

O

12lbsor less

O

Walk

C

Climb

O

11–20 lbs

O

13–25 lbs

O

Sit

C

O

21–51 lbs

O

26–40 lbs

N

F

Squator kneel

O

51–100 lbs

N

40–100 lbs

N

F

O

Over100 lbs

N

N (not applicable)

=

Activityisnotapplicabletothis occupation.

O (Occasionally)

=

Occupationrequiresthisactivityupto33%ofthetime(0-2.5+ hrs/day)

F (Frequently)

=

Occupationrequiresthisactivityfrom33%-66%ofthetime(2.5-5.5+ hrs/day)

C (Constantly)

=

Occupation requires this activity more than 66% of the time (5.5+ hrs/day)