Curacao Anaheim - Store Credit Representative

Curacao; Anaheim (CA); On-site; USD 23,000 - 27,000; Full time

Job summary

Curacao Anaheim is seeking a Store Credit Representative to guide customers through the credit application process at the Credit Lounge and to explain Curacao credit products and benefits. This role is often the first in-store contact and requires delivering an unforgettable customer experience. You will greet customers, troubleshoot account issues, and maintain a welcoming, clean lounge environment.

Qualifications

• High School Diploma or GED required.
• Friendly, outgoing personality.
• Good listener and strong arithmetic basics.
• Proficient typing skills and ability to operate office equipment.

Responsibilities

• Greet and guide customers through the credit application process in the Credit Lounge.
• Assist customers with credit issues and keep them informed throughout the process.
• Educate customers on how credit works and Curacao's credit products and benefits.
• Maintain the Credit Lounge area clean and report major issues.
• Monitor credit application and account management systems for issues.
• Collaborate with store team to ensure smooth store operations and customer service.

Skills

Friendly personality

Good listener

Basic arithmetic

Typing skills

Education

High School Diploma or GED

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Curacao Anaheim - Store Credit Representative

Warehouse Clerical Anaheim, CA, US

7 days ago Requisition ID: 2159

Salary Range: $16.90 To $19.25 Hourly

POSITIONSUMMARY:

The Credit Lounge Representative guidescustomerssmoothlythroughthe creditapplicationprocess, educatescustomersoncredit ingeneraland Curacaoservicesandbenefits,inparticularandhelpsthecustomertonavigateandaddressanycreditaccountissues they may have.This position is the frequently the first and main customer contact in-store and plays a key role in providing an unforgettable experience to both new and existing customers.

ESSENTIALFUNCTIONS:

• Greetandguidecustomersthroughthecreditapplicationprocessinthecreditlounge,troubleshootingasnecessary,whether customers use conduct an application through the credit kiosk, the credit tablet or using the paper application.
• Workwithcustomerstoidentifyandtakeactiononproblemswiththeiraccounts,keepingthecustomerinformedandengaged throughout the process.
• Educate customers on how credit works, how the different types of credit accounts at Curacao function and which types of behaviorsandchoicescanhelptohurtorharmtheirowncreditscore.HelpthecustomertodeterminewhichoftheCuracao accounts best fits their habits and needs.
• MaintainastrongunderstandingofCuracaocreditproductsandservices(accounts,insurance,paperlessenrollment,etc.)and be prepared to explain their features and benefits to customers.
• TakeownershipofthelookandfeeloftheCreditLounge,keepingthearea clean,ensuringthefurnitureandinstallationsarein good working order and reporting any major issues to the Credit Assistant Store Manager.
• Monitortheperformanceofcreditapplicationandaccountmanagementsystemsandpromptlyreportanyissuesthrough appropriate channels.
• Stayinformed ofandcomplycloselyto internalcreditpoliciesandprocedures toensurecompanycompliance withstateand federal laws governing consumer credit and protect sensitive customer information.
• Greetcustomerswithawarmsmileandfriendlygreetingwhenevertheywalkwithintenfeetofyou.
• Beresponsiveandtakeownershipofanycustomerissuesincollaborationwithyourmanager.
• Pitchinwithanyothertasksyourmanagermayrequestyourhelpwithaspartofbasicstoreoperations.
• DemonstrateaCustomerCentricattitudebyalwaysgreetingandservingcustomersinanengagingandfriendlymanner and going above and beyond to understand each customer and solve for each one’s unique need.
• AlwaysstrivetoBeYourBestbycontinuallyworkingtoimproveyourknowledgeof thelatesttrendsinyourdepartmentand taking pride in your work.
• BeAccountableforyouractionsbyensuringthatyoufinishtocompletionanytaskyoutakeonwithintegrityandtransparency.
• EmbracetheconceptOneTeam–FamilyatCuracaobyhelpingoutyourteammatesacrossthestoreandthecompany whenever you can.

BASICQUALIFICATIONS

• HighSchoolDiplomaorGED
• Friendly,outgoingpersonality
• Goodlistener
• Comfortablewithbasicarithmetic
• Proficienttypingskillsandabletohandleofficeequipment

Page Break

PHYSICAL DEMANDS

GENERAL

LIFT/ CARRY

PUSH/ PULL

Stand

C

Reachabove shoulder

O

10lbsor less

O

12lbsor less

O

Walk

C

Climb

O

11–20 lbs

O

13–25 lbs

O

Sit

C

O

21–51 lbs

O

26–40 lbs

N

F

Squator kneel

O

51–100 lbs

N

40–100 lbs

N

F

O

Over100 lbs

N

N (not applicable)

=

Activityisnotapplicabletothis occupation.

O (Occasionally)

=

Occupationrequiresthisactivityupto33%ofthetime(0-2.5+ hrs/day)

F (Frequently)

=

Occupationrequiresthisactivityfrom33%-66%ofthetime(2.5-5.5+ hrs/day)

C (Constantly)

=

Occupationrequiresthisactivitymorethan66%ofthetime(5.5+ hrs/day)