Curacao South Gate - Credit Associate

Adir International Llc; South Gate (CA); On-site; USD 24,000 - 30,000; Full time

Job summary

Adir International Llc is seeking a Credit Lounge Representative in South Gate, CA to guide customers through credit applications and educate them on Curacao credit products. You will handle in-store assistance, troubleshoot account issues, and ensure a welcoming customer experience.

The role emphasizes compliance, customer education, and collaboration with store management to maintain a high standard of service. Previous experience in retail credit or customer service is a plus.

Qualifications

• High School Diploma or GED required.
• Friendly, outgoing personality.
• Good listener with clear communication.

Responsibilities

• Greet and guide customers through the credit application process in the credit lounge.
• Identify and resolve problems with customer accounts, keeping them informed.
• Educate customers on how credit works and Curacao account options.
• Explain features of Curacao credit products and related services.
• Maintain the appearance and functionality of the Credit Lounge and report issues.
• Monitor credit application systems and report issues promptly.
• Follow internal policies to protect customer information and comply with laws.
• Offer assistance to customers with a warm, helpful demeanor.

Skills

Friendly personality

Good listener

Basic arithmetic

Typing skills

Education

High School Diploma or GED

Job description

South Gate, CA, US

Salary Range: $17.15 To $21.44 Hourly

POSITIONSUMMARY:

The Credit Lounge Representative guidescustomerssmoothlythroughthe creditapplicationprocess, educatescustomersoncredit ingeneraland Curacaoservicesandbenefits,inparticularandhelpsthecustomertonavigateandaddressanycreditaccountissues they may have.This position is the frequently the first and main customer contact in-store and plays a key role in providing an unforgettable experience to both new and existing customers.

ESSENTIALFUNCTIONS:

• Greetandguidecustomersthroughthecreditapplicationprocessinthecreditlounge,troubleshootingasnecessary,whether customers use conduct an application through the credit kiosk, the credit tablet or using the paper application.
• Workwithcustomerstoidentifyandtakeactiononproblemswiththeiraccounts,keepingthecustomerinformedandengaged throughout the process.
• Educate customers on how credit works, how the different types of credit accounts at Curacao function and which types of behaviorsandchoicescanhelptohurtorharmtheirowncreditscore.HelpthecustomertodeterminewhichoftheCuracao accounts best fits their habits and needs.
• MaintainastrongunderstandingofCuracaocreditproductsandservices(accounts,insurance,paperlessenrollment,etc.)and be prepared to explain their features and benefits to customers.
• TakeownershipofthelookandfeeloftheCreditLounge,keepingthearea clean,ensuringthefurnitureandinstallationsarein good working order and reporting any major issues to the Credit Assistant Store Manager.
• Monitortheperformanceofcreditapplicationandaccountmanagementsystemsandpromptlyreportanyissuesthrough appropriate channels.
• Stayinformed ofandcomplycloselyto internalcreditpoliciesandprocedures toensurecompanycompliance withstateand federal laws governing consumer credit and protect sensitive customer information.
• Greetcustomerswithawarmsmileandfriendlygreetingwhenevertheywalkwithintenfeetofyou.
• Beresponsiveandtakeownershipofanycustomerissuesincollaborationwithyourmanager.
• Pitchinwithanyothertasksyourmanagermayrequestyourhelpwithaspartofbasicstoreoperations.
• DemonstrateaCustomerCentricattitudebyalwaysgreetingandservingcustomersinanengagingandfriendlymanner and going above and beyond to understand each customer and solve for each one's unique need.
• AlwaysstrivetoBeYourBestbycontinuallyworkingtoimproveyourknowledgeof thelatesttrendsinyourdepartmentand taking pride in your work.
• BeAccountableforyouractionsbyensuringthatyoufinishtocompletionanytaskyoutakeonwithintegrityandtransparency.
• EmbracetheconceptOneTeam-FamilyatCuracaobyhelpingoutyourteammatesacrossthestoreandthecompany whenever you can.

BASICQUALIFICATIONS

• HighSchoolDiplomaorGED
• Friendly,outgoingpersonality
• Goodlistener
• Comfortablewithbasicarithmetic
• Proficienttypingskillsandabletohandleofficeequipment

PHYSICAL DEMANDS

GENERAL

LIFT/ CARRY

PUSH/ PULL

Stand

C

Reachabove shoulder

O

10lbsor less

O

12lbsor less

O

Walk

C

Climb

O

11-20 lbs

O

13-25 lbs

O

Sit

C

O

21-51 lbs

O

26-40 lbs

N

F

Squator kneel

O

51-100 lbs

F

40-100 lbs

N

F

O

Over100 lbs

N

N (not applicable)

=

Activityisnotapplicabletothis occupation.

O (Occasionally)

=

Occupationrequiresthisactivityupto33%ofthetime(0-2.5+ hrs/day)

F (Frequently)

=

Occupationrequiresthisactivityfrom33%-66%ofthetime(2.5-5.5+ hrs/day)

C (Constantly)

=

Occupation requires this activity more than 66% of the time (5.5+ hrs/day)