CUI-DISPATCH/COMMAND CENTER

JHB-CUI; Birmingham (AL); On-site; USD 42,000 - 58,000; Full time

Benefits offered by this job

Competitive pay

Sign-on bonus

Weekly pay

401(k) with company match

Paid holidays

Pay raise after first year

Supportive team environment

Ongoing training and development

Job summary

CUI Cable Services, a veteran in telecommunications, seeks a Dispatch Coordinator to keep field operations moving smoothly in Birmingham, AL. You will coordinate technician schedules, communicate with customers and teams, and maintain accurate dispatch records to ensure timely service delivery.

The role emphasizes multitasking, problem-solving, and strong customer service in a fast-paced environment. A supportive team and ongoing training accompany competitive compensation.

Qualifications

• Excellent communication and customer service skills.
• Strong organizational and multitasking abilities.
• Ability to make quick decisions in a fast-paced environment.
• Comfortable working with multiple computer systems and dispatch software.
• High attention to detail and strong problem-solving skills.
• Ability to work independently and as part of a team.

Responsibilities

• Coordinate and dispatch field technicians based on customer appointments and priorities.
• Monitor progress and adjust schedules as needed.
• Communicate with technicians, supervisors, and customers about appointments and updates.
• Handle inbound calls with excellent customer service.
• Prepare and manage daily technician schedules and dispatch assignments.
• Relay work orders and important information to field personnel.
• Resolve scheduling conflicts with operations leadership.
• Maintain accurate records of work orders and service documentation.
• Prepare reports and time logs in line with company policies.

Skills

Communication

Customer service

Organization

Multitasking

Decision making

Independent work

Teamwork

Flexible schedule

Background checks

Tools

Microsoft Excel

Microsoft Outlook

Microsoft Office

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

CUI-DISPATCH/COMMAND CENTER

Birmingham, AL, US

Dispatch Coordinator

Keep Our Field Teams Moving

At CUI Cable Services, our Dispatch Coordinators play a critical role in keeping our field operations running efficiently. You'll be the communication hub between our customers, technicians, and leadership team—coordinating schedules, managing work orders, and ensuring technicians have everything they need to deliver exceptional service.

If you thrive in a fast-paced environment, enjoy solving problems, and can juggle multiple priorities while maintaining excellent customer service, we'd love to have you on our team.

Why Join CUI?

At our state-of-the-art facility, we invest in our employees and provide opportunities to build long-term careers. We believe in promoting from within and giving our team members the tools they need to succeed.

• Competitive pay
• Sign-on bonus (where applicable)
• Weekly pay
• 401(k) with company match
• Paid holidays
• Pay increase after your first year
• Supportive team environment
• Ongoing training and professional development

What You'll Do

As a Dispatch Coordinator, you will:

• Coordinate and dispatch field technicians based on customer appointments, service priorities, and route efficiency.
• Monitor technician progress throughout the day and adjust schedules as needed.
• Communicate with technicians, supervisors, and customers regarding appointments, delays, and service updates.
• Receive inbound customer and client calls while providing outstanding customer service.
• Prepare and manage daily technician work schedules and dispatch assignments.
• Relay work orders, updates, and important operational information to field personnel.
• Resolve scheduling conflicts and service issues by working collaboratively with operations leadership.
• Maintain accurate records of work orders, customer requests, completed jobs, technician activity, inventory, and service documentation.
• Prepare reports, time logs, and operational documentation in accordance with company policies.
• Assist leadership with ensuring technicians remain productive while meeting customer service expectations.

What We’re Looking For

• Excellent communication and customer service skills
• Strong organizational and multitasking abilities
• Ability to make quick decisions in a fast-paced environment
• Comfortable working with multiple computer systems and dispatch software
• High attention to detail and strong problem-solving skills
• Ability to work independently and as part of a team
• Flexible schedule with the ability to work weekends as needed
• Must successfully pass a background check and drug screening

Preferred Qualifications

• Previous dispatch, scheduling, logistics, transportation, or call center experience preferred
• Experience supporting field service technicians is a plus
• Proficiency with Microsoft Office, including Excel and Outlook

About CUI Cable Services

Communications Unlimited, Inc. (CUI) has been a trusted leader in telecommunications infrastructure since 2001. We proudly provide installation, fulfillment, construction, and technical workforce solutions for some of the nation's largest broadband providers, including Comcast, Charter, Cox, Mediacom, and Antietam Broadband.

As a registered Veteran-Owned and Minority-Owned business, CUI employs more than 800 professionals dedicated to delivering exceptional service across residential, commercial, and construction operations.

Our Mission

To be the business partner of choice by delivering exceptional quality, operating with integrity, embracing our core values, and creating an environment where our employees are respected, supported, and empowered to succeed.