CUCM & Switch Technician | CCNA | VoIP Specialist

UIC Arctic Response Services, LLC; Creed (CA); On-site; USD 85,000 - 110,000; Full time

Job summary

Qualifications include CCNA, DoD IAT II, 3+ years CUCM experience, and strong troubleshooting. Responsibilities cover installation, configuration, testing, and transition to long-term operations while maintaining STIGs and secure practices.

Qualifications

• High school diploma or equivalent required.
• Associate's degree in IT/Networking preferred.
• Bachelor's degree in IT/Engineering is a plus.
• DoD 8570/8140 IAT Level II certification (Security+).
• CCNA certification required.
• 3+ years of CUCM/enterprise VoIP experience.

Responsibilities

• Administer, operate, maintain, and troubleshoot CUCM and related UC infrastructure.
• Support installation, configuration, migration, testing, and cutover activities for CUCM platform.
• Configure IP phones, voice gateways, Unity, and related voice infrastructure.
• Perform MACDs for voice services and manage licenses and patches.
• Maintain system backups, documentation, and accurate records.
• Troubleshoot voice, VoIP, gateway, server, and network issues for mission-critical services.
• Coordinate maintenance with Government personnel and ensure security compliance.

Skills

CUCM administration

VoIP

Networking

TCP/IP

Communication

Education

High school diploma

Associates in IT/Networking (preferred)

Bachelor's in IT/Engineering (plus)

Tools

Cisco CUCM

Cisco IP Phones

Unity/Unity Connection

Cisco voice gateways

UCS servers/VMware

Job description

Qualifications include CCNA, DoD IAT II, 3+ years CUCM experience, and strong troubleshooting. Responsibilities cover installation, configuration, testing, and transition to long-term operations while maintaining STIGs and secure practices.