CTS Support/Print Monitor (Fall)

Montserrat College-Art Gallery; Beverly (MA); Hybrid; USD 21,000 - 28,000; Part time

Job summary

Montserrat College-Art Gallery is seeking a CTS Student Technician to learn and hone technical skills while earning your degree. You will work with network basics, managed device deployment, printing and printer maintenance, software/hardware troubleshooting, and web development.

No prior tech experience is required; on-the-job training will be provided. The fall semester position runs 6–12 hours per week, with four openings reporting to Jim Forsythe, Director of IT.

Qualifications

• Strong verbal and written communication is required.
• Experience with customer service in tech is helpful.
• Interest in technology and willingness to learn on the job.
• Ability to work independently and meet deadlines.

Responsibilities

• Assess, troubleshoot, diagnose, and resolve assigned tickets.
• Create and assign ticket requests via walk-in, phone, or e-mail.
• Run software updates and install software on clients' devices.
• Loan and return technology to students, faculty, and staff.
• Address on-site technology needs in classrooms or print labs.
• Maintain cleanliness of technology in labs and classrooms.
• Follow up printing needs campus-wide (toner, ink, paper).
• Print monitor rotation in the Digital Print Center.
• Other tasks as needed.

Skills

Good verbal and written communication

Customer service

Troubleshooting theory

Self-motivation

Teamwork

macOS

Windows

Adobe Creative Cloud

Job description

Job Title: CTS Support/Print Monitor

Department: CTS

Pay: $15/hour

Estimated Hours per Week: 6-12

Expected Duration of Job: Fall semester

Positions open: 4

Reports to: Jim Forsythe - Director of IT

Job Summary

A CTS Student Technician will learn and hone useful technical skills while obtaining their degree at Montserrat. The right candidate will find themselves learning the technical workings of the college, including, but not limited to, network infrastructure, managed computer deployment, printing and printer maintenance, computer software and hardware troubleshooting, and web development.

Prior skills in tech are not required, but an interest in it is. On-the-job training will be provided.

In this position, you’ll gain technical experience that will benefit you greatly in your professional career.

Responsibilities and Duties

• Assessing, troubleshooting, diagnosing, and resolving assigned tickets.
• Creating and assigning ticket requests received via walk-in, phone, or e-mail.
• Running software updates and installing software on clients' devices.
• Facilitating the loaning and return of technology to students, faculty, and staff.
• Addressing on-site requests for technology needs in classrooms or in print labs.
• Maintaining the cleanliness of technology in labs and classrooms.
• Following up printing needs throughout campus, such as refilling toner, ink, and paper as needed.
• Assisting fellow students and faculty with print needs.
• Print monitor rotation in the new Digital Print Center
• Other tasks will be assigned as needed.

Learning Outcomes

• The student employee will be able to work independently and on a deadline.
• The student employee will collaborate with others on various projects.
• The student employee will communicate clearly and organize their thoughts so others can understand.

Necessary Skills/Requirements

• Good verbal and written communication skills.
• Customer Service Skills assisting students, faculty and staff with tech needs
• Knowledge of, or a desire to learn and develop, technical troubleshooting theory.
• Self-motivation and a desire to keep technology on campus running smoothly.
• Ability to work in a team setting.
• Experience with macOS, Windows, and Adobe Creative Cloud a plus

Working Conditions/Physical Demands

Lift and carry materials up to 20 lbs. Must be able to sit or stand for extended periods while working on a computer or assisting with events. Manual dexterity is required for tasks such as using a keyboard.