Student Worker - IT Technical Assistant (work study)

North Central Missouri College; Trenton (MO); On-site; USD 17,000 - 25,000; Part time

Job summary

North Central Missouri College is seeking an IT Technical Assistant to support IT Services staff with operations and projects at the Trenton campus. The role emphasizes customer service, accurate ticket logging, and willingness to learn and grow within NCMC IT Services.

The position is a work-study, part-time on-site role with responsibilities across end-user support, labs, and documentation. Strong communication and troubleshooting skills are essential.

Qualifications

• Effective interpersonal, oral, and written communication skills.
• Demonstrated ability to troubleshoot technology device problems.
• Knowledge of local area networks, TCP/IP, and software installations.
• Ability to work collaboratively with others.
• Ability to quickly learn new technologies and processes.
• Ability to follow instructions and meet deadlines.
• Experience using and troubleshooting Microsoft OS and Office.
• Previous experience providing clerical or administrative support is a plus.

Responsibilities

• Assist IT Services personnel with end user support, equipment installation, and maintenance tasks.
• Maintain and monitor campus computer labs as needed.
• Answer email and telephone inquiries and work under pressure.
• Log all support interactions in the IT ticketing system.
• Track and route problems and requests to appropriate levels.
• Research solutions and document internal procedures to populate knowledge base.
• Monitor daily open tickets in the Helpdesk Queue.
• Escalate unresolved queries to the next level of support.
• Follow up with customers and see issues through to resolution.
• Other duties as assigned.

Skills

Interpersonal skills

Oral communication

Written communication

Troubleshooting devices

LAN and TCP/IP knowledge

Microsoft OS and Office

Collaborative work

Learn new technologies

Tools

IT ticketing system

Job description

Description

CLASSIFICATION: Work Study

DEPARTMENT: IT

REPORTS TO: Technical Support Engineer

Length: Fall and Spring

LOCATION: Trenton, Missouri-Main Campus

Position Summary: IT Technical Assistant supports IT Services staff with operational and

project needs. The candidate must have great interpersonal skills, strong information

technology skills, pay attention to detail, and type accurately. Key attributes for the

successful candidate will be positive attitude and a willingness to learn and grow with

NCMC IT Services.

Essential Functions: Duties and responsibilities include but are not limited to:

• Assist IT Services personnel with providing end user support, equipment
• installation, technology maintenance tasks, and projects
• Maintain and monitor NCMC computer labs as needed
• Answer email and telephone inquiries and work well under pressure
• Log all support interactions and communication records in IT ticketing system
• Track and route problems and requests
• Research solutions and information regarding technical issues
• Preserve and grow knowledge of support processes, products, and services; document internal procedures to populate knowledge base
• Monitor daily open tickets in the Helpdesk Ticket Queue
• Properly escalated unresolved queries to the next level of support
• Follow up with customers, provide feedback, and see problems through to
• resolution
• Utilize excellent customer service skills and exceed customers' expectations
• Other duties as assigned

Requirements

Qualifications:

Skills: Effective interpersonal, oral, and written communication skills. Demonstrated skill

and ease in dealing with the public in a friendly, professional manner. Strong ability to

troubleshoot technology device problems. Knowledge of local area networks, TCPIP, and

software installations. Ability to work collaboratively with others. Ability to quickly learn

new technologies and processes. Ability to follow instructions and meet deadlines.

Experience using and troubleshooting of Microsoft products (OS and Office). Previous

experience providing clerical or administrative support in a business setting is a plus.

Physical Demands:

Moving about between buildings on the NCMC campus and remote sites;

ascending and descending stairs; reaching, pulling, and pushing when lifting, moving, or

installing equipment; remaining stationary at a desk while typing and answering phones;

must be able to lift up to 50 pounds and use a ladder when needed.

Environmental Demands:

Fluctuations while moving on tile and carpeted floors in a heated

and air conditioned environment.