Student Tech Support and Print Lab Monitor

Montserrat College-Art Gallery; Beverly (MA); Hybrid; USD 21,000 - 28,000; Part time

Job summary

Montserrat College-Art Gallery is seeking a CTS Student Technician to learn and hone technical skills while earning your degree. You will work with network basics, managed device deployment, printing and printer maintenance, software/hardware troubleshooting, and web development.

No prior tech experience is required; on-the-job training will be provided. The fall semester position runs 6–12 hours per week, with four openings reporting to Jim Forsythe, Director of IT.

Qualifications

• Strong verbal and written communication is required.
• Experience with customer service in tech is helpful.
• Interest in technology and willingness to learn on the job.
• Ability to work independently and meet deadlines.

Responsibilities

• Assess, troubleshoot, diagnose, and resolve assigned tickets.
• Create and assign ticket requests via walk-in, phone, or e-mail.
• Run software updates and install software on clients' devices.
• Loan and return technology to students, faculty, and staff.
• Address on-site technology needs in classrooms or print labs.
• Maintain cleanliness of technology in labs and classrooms.
• Follow up printing needs campus-wide (toner, ink, paper).
• Print monitor rotation in the Digital Print Center.
• Other tasks as needed.

Skills

Good verbal and written communication

Customer service

Troubleshooting theory

Self-motivation

Teamwork

macOS

Windows

Adobe Creative Cloud

Job description

Montserrat College-Art Gallery is seeking a CTS Student Technician to learn and hone technical skills while earning your degree. You will work with network basics, managed device deployment, printing and printer maintenance, software/hardware troubleshooting, and web development.

No prior tech experience is required; on-the-job training will be provided. The fall semester position runs 6–12 hours per week, with four openings reporting to Jim Forsythe, Director of IT.