CTO - Control for Both Police and Fire/EMS - Internal Only

Indy; Indianapolis, Northern (IN, KY); Hybrid; USD 48,000 - 64,000; Full time

Job summary

The Metropolitan Emergency Services Agency is seeking a Training/Control Operator to deliver classroom and on-the-job instruction for EMS, fire, and police first responders in the 911 Center. You will handle training documentation, assess trainee performance, and support shift operations.

Responsibilities include coordinating training needs, maintaining confidentiality, and operating CAD and related incident management platforms.

Qualifications

• High school diploma or equivalent is required.
• Two years of experience as a Control Operator with Metropolitan Emergency Services Agency.

Responsibilities

• Train new and current employees in 911 law enforcement and fire control operations.
• Identify training needs and schedule appropriate training for staff.
• Document training activities and prepare training guides.
• Evaluate trainees and remediate employees as needed.
• Process emergency and non-emergency requests via phone, radio, or in person.
• Operate CAD, VESTA, EMSystem, and related systems accurately.

Skills

Training delivery

Documentation

Confidentiality

Education

High school diploma or equivalent

Tools

CAD

Motorola MC7500

Locution

EMSystem

VESTA Telephone

VESTA Mapping

Records management system

CJIS systems

Job description

***INTERNAL MESA APPLICANTS ONLY***

Agency Summary

The purpose and mission of the Metropolitan Emergency Services Agency is to provide operation and management of the Division of Emergency Communications - 911 center, Division of Emergency Management, and the Division of Public Safety Communications - technology infrastructure to the City of Indianapolis and Marion County. The agency is able to do this by cultivating a productive, collaborative, and compliant work environment in order for our workforce to meet the needs of the constituents of Indianapolis and Marion County.

Job Summary

This position is responsible for conducting training for new and current employees, including classroom instruction, on-the-job training, in-service, and remedial training as needed. Additionally, the role serves as a Control Operator on-the-floor for EMS, fire, and police first responders within the 911 Center. This position reports directly to the Shift Supervisor.

• Responsible for training new and current employees in 911 law enforcement and/or fire control operations, in-service, remedial, and other areas as needed
• Assists management in identifying training needs and scheduling appropriate training for employees
• Document and file personnel training documentation and prepare training guides
• Evaluate trainees and remediate employees as needed
• Processes emergency and non-emergency requests received via telephone, radio, or in person
• Remains apprised of all fire, EMS, and police officials within the authority of the 911 Center for the county
• Enters information into CAD, VESTA, Map, EMSystem, Location, or other systems accurately

• Acquires and maintains certifications as required by the division
• Operates CAD, Motorola MC7500, Locution, EMSystem, VESTA Telephone, VESTA Mapping, recording, and monitoring devices
• Operates specialized platforms and technology systems for informational checks and requests to include CJIS associate systems, wrecker ordering systems, and report database systems to include records management system access

• Must maintain confidentiality at all times
• This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities that management may deem necessary from time to time

High school diploma or equivalent. Must have two (2) years of experience as a Control Operator with Metropolitan Emergency Services Agency. This position's shift (i.e., early, middle, or late) will be assigned based on the agency's current needs.

Essential functions are regularly performed in an office setting without exposure to adverse environmental conditions.

Physical Conditions

1. Sitting at a desk the majority of the day
2. Some lifting, carrying, pushing and/or pulling of objects and materials of light weight (5-10) pounds
3. Tasks may involve extended periods of time at keyboard or workstation
4. Tasks require the ability to perceive and hear sounds and see visual cues or signals
5. Tasks require the ability to communicate orally

Equal Employment Opportunity

The City of Indianapolis Marion County is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status. We value diversity in perspectives and experiences among colleagues and the residents of this city of whom we serve.