CTO - 911 Telecommunicator - Internal Only

Indy; Indianapolis, Northern (IN, KY); Hybrid; USD 42,000 - 65,000; Full time

Job summary

The City of Indianapolis Marion County is seeking a Telecommunicator Training Specialist who will train new and existing staff for 911 dispatch across Fire, EMS, and Police divisions, and also perform on-the-floor duties.

You will develop training materials, document records, evaluate trainees, and ensure accurate CAD/VESTA data entry while maintaining confidentiality.

Qualifications

• High school diploma or equivalent required.
• Minimum 1 year experience as a Telecommunicator with MES A.
• Ability to train others in 911 dispatch operations.

Responsibilities

• Train new and current employees in 911 law enforcement and/or fire dispatch operations, in-service, remedial, and other areas as needed.
• Assist management in identifying training needs and scheduling appropriate training.
• Document and file personnel training documentation and prepare training guides.
• Evaluate trainees and remediate employees as needed.
• Process emergency and non-emergency calls while staying familiar with Fire/EMS/Police jurisdictions.
• Follow established policies and procedures in handling emergency calls and incidents.
• Enter information into CAD, VESTA, Map, EMSystem, Location, or other systems accurately.
• Acquire and maintain certifications as required by the division.
• Operate CAD, Motorola MC7500, Locution, EMSystem, VESTA Telephone, VESTA Mapping, recording, and monitoring devices.
• Maintain confidentiality at all times.

Skills

Training development

Emergency communications

Policy compliance

Confidentiality

Education

High school diploma or equivalent

Tools

CAD

VESTA

EMSystem

Locution

VESTA Telephone

VESTA Mapping

Motorola MC7500

Recording devices

Monitoring devices

Job description

***INTERNAL MESA APPLICANTS ONLY***

Agency Summary

The purpose and mission of the Metropolitan Emergency Services Agency is to provide operation and management of the Division of Emergency Communications - 911 center, Division of Emergency Management, and the Division of Public Safety Communications - technology infrastructure to the City of Indianapolis and Marion County. The agency is able to do this by cultivating a productive, collaborative, and compliant work environment in order for our workforce to meet the needs of the constituents of Indianapolis and Marion County.

Job Summary

This position is responsible for conducting training for new and current employees, including classroom instruction, on-the-job training, in-service, and remedial training as needed. Additionally, the role serves as a Telecommunicator on-the-floor for EMS, fire, and police first responders within the 911 Center. This position reports directly to the Shift Supervisor.

• Responsible for training new and current employees in 911 law enforcement and/or fire dispatch operations, in-service, remedial, and other areas as needed
• Assists management in identifying training needs and scheduling appropriate training for employees
• Document and file personnel training documentation and prepare training guides
• Evaluate trainees and remediate employees as needed
• Processes emergency and non-emergency calls received via telephone while remaining apprised of all Fire, EMS, or Police officials within the jurisdiction of the 911 Center for Marion County
• Follows established policies, procedures, rules, and regulations in handling emergency calls and incidents with a specific focus on their trained operational field of Fire, EMS, or Police operations within the 911 Center
• Enters information into CAD, VESTA, Map, EMSystem, Location, or other systems accurately
• Acquires and maintains certifications as required by the division
• Operates CAD, Motorola MC7500, Locution, EMSystem, VESTA Telephone, VESTA Mapping, recording, and monitoring devices
• Must maintain confidentiality at all times
• This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities that management may deem necessary from time to time

High school diploma or equivalent. Must have one (1) year of experience as a Telecommunicator with Metropolitan Emergency Services Agency. This position's shift (i.e., early, middle, or late) will be assigned based on the agency's current needs.

Essential functions are regularly performed in an office setting without exposure to adverse environmental conditions.

Physical Conditions

1. Sitting at a desk the majority of the day
2. Some lifting, carrying, pushing and/or pulling of objects and materials of light weight (5-10) pounds
3. Tasks may involve extended periods of time at keyboard or workstation
4. Tasks require the ability to perceive and hear sounds and see visual cues or signals
5. Tasks require the ability to communicate orally

Equal Employment Opportunity

The City of Indianapolis Marion County is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status. We value diversity in perspectives and experiences among colleagues and the residents of this city of whom we serve.