CTO - 911 Telecommunicator - Internal Only

City of Indianapolis and Marion County; Indianapolis (IN); On-site; USD 42,000 - 59,000; Full time

Job summary

Metropolitan Emergency Services Agency (MES A) in Indianapolis is seeking an internal candidate for a role combining training delivery and on-the-floor Telecommunicator duties within the 911 Center. The position focuses on classroom instruction, on-the-job training, in-service, and remedial training for EMS, fire, and police first responders, reporting to the Shift Supervisor.

The role emphasizes developing training programs, documenting compliance, and maintaining certs while performing live

Qualifications

• High school diploma or equivalent; 1 year of experience as a Telecommunicator.
• Experience delivering training in 911 dispatch or related areas.
• Ability to document and file training records and prepare training guides.
• Must follow policies, procedures, rules and regulations in emergency calls and incidents.

Responsibilities

• Train new and current employees in 911 law enforcement and/or fire dispatch operations.
• Identify training needs and schedule appropriate training for employees.
• Document and file personnel training records; prepare guides and manuals.
• Evaluate trainees and provide remediation as needed.
• Operate CAD and related systems during dispatch and training scenarios.

Skills

Training delivery

Instructional design

Policy compliance

Documentation

Confidentiality

Emergency communications

On-the-floor Telecommunicator

Education

High school diploma or equivalent

Tools

CAD

Motorola MC7500

Locution

EMSystem

VESTA

Job description

***INTERNAL MESA APPLICANTS ONLY***

Agency Summary

The purpose and mission of the Metropolitan Emergency Services Agency is to provide operation and management of the Division of Emergency Communications - 911 center, Division of Emergency Management, and the Division of Public Safety Communications - technology infrastructure to the City of Indianapolis and Marion County. The agency is able to do this by cultivating a productive, collaborative, and compliant work environment in order for our workforce to meet the needs of the constituents of Indianapolis and Marion County.

Job Summary

This position is responsible for conducting training for new and current employees, including classroom instruction, on-the-job training, in-service, and remedial training as needed. Additionally, the role serves as a Telecommunicator on-the-floor for EMS, fire, and police first responders within the 911 Center. This position reports directly to the Shift Supervisor.

• Responsible for training new and current employees in 911 law enforcement and/or fire dispatch operations, in-service, remedial, and other areas as needed
• Assists management in identifying training needs and scheduling appropriate training for employees
• Document and file personnel training documentation and prepare training guides
• Evaluate trainees and remediate employees as needed
• Processes emergency and non-emergency calls received via telephone while remaining apprised of all Fire, EMS, or Police officials within the jurisdiction of the 911 Center for Marion County
• Follows established policies, procedures, rules, and regulations in handling emergency calls and incidents with a specific focus on their trained operational field of Fire, EMS, or Police operations within the 911 Center
• Enters information into CAD, VESTA, Map, EMSystem, Location, or other systems accurately
• Acquires and maintains certifications as required by the division
• Operates CAD, Motorola MC7500, Locution, EMSystem, VESTA Telephone, VESTA Mapping, recording, and monitoring devices
• Must maintain confidentiality at all times
• This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities that management may deem necessary from time to time

High school diploma or equivalent. Must have one (1) year of experience as a Telecommunicator with Metropolitan Emergency Services Agency. This position's shift (i.e., early, middle, or late) will be assigned based on the agency's current needs.

Essential functions are regularly performed in an office setting without exposure to adverse environmental conditions.

Physical Conditions

1. Sitting at a desk the majority of the day
2. Some lifting, carrying, pushing and/or pulling of objects and materials of light weight (5-10) pounds
3. Tasks may involve extended periods of time at keyboard or workstation
4. Tasks require the ability to perceive and hear sounds and see visual cues or signals
5. Tasks require the ability to communicate orally

Equal Employment Opportunity

The City of Indianapolis Marion County is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status. We value diversity in perspectives and experiences among colleagues and the residents of this city of whom we serve.