Administrative Assistant II

Inside Higher Ed; Philadelphia (Philadelphia County); On-site; USD 33,062 - 50,585; Full time

Benefits offered by this job

Medical and dental insurance

Tuition remission

403(b) retirement plan

Flexible spending accounts

Paid vacation and holidays

Partial remote work schedule

Job summary

A higher education institution is seeking an Administrative Assistant II to provide exceptional front desk support in Philadelphia. The role involves assisting with administrative projects, offering high-quality customer service, and managing inquiries from students and visitors. Ideal candidates will have a high school diploma, strong communication skills, and a minimum of two years in administrative support. The position offers a competitive salary range and comprehensive benefits, striving for an inclusive workplace.

Qualifications

• 2+ years experience in an administrative support position.
• Ability to handle diverse inquiries with tact and professionalism.

Responsibilities

• Provide front desk support to students and visitors.
• Respond to telephone and email inquiries professionally.
• Assist in maintaining room schedules and administrative tasks.

Skills

Customer service skills

Microsoft Word proficiency

Microsoft Excel proficiency

Communication skills

Organizational skills

Time management skills

Ability to work independently

Education

High School diploma or equivalent

Associates degree (preferred)

Job description

Join to apply for the Administrative Assistant II role at Inside Higher Ed

General Description

Under supervision by the Interim AVP, Workforce Development, provides front desk support to the Workforce Development department. Primary responsibilities include providing quality customer service to students and visitors, fulfilling administrative projects, assisting with maintaining room schedules, responding to email and telephone inquiries and redirecting calls. This position also provides support to the Director of Corporate Solutions.

Position Title

Administrative Assistant II

Requisition Number

SCL00401

Specific Responsibilities

• Serve as first point of contact for Workforce Development students, clients, and visitors.
• Screen and respond to calls and inquiries; redirects calls when necessary in a courteous, business-like manner.
• Provide quality customer service while providing information to students and clients regarding workshops/classes and registration process and procedures.
• Understand Workforce Development programming and be able to answer questions about the programs and identify staff who may need to respond in more detail about the programs.
• Become knowledgeable about College offices and be able to direct calls to appropriate offices as necessary.
• Respond to written email inquiries, seeking to resolve problems, locating and providing accurate information and drafting written responses within established guidelines and time frames.
• Prepare and proofread standard documents, forms, memos and letters concerning workshop participation and registration.
• Sort and distribute mail; refer non-routine or priority mail to appropriate Workforce Development staff members.
• Provide clerical administrative support to the Director of Corporate Solutions Operations, assisting with routine office duties and projects as needed.
• Acquire and maintain knowledge of administrative information systems used by the department; accessing these applications to research, gather or enter data as needed.
• Maintain knowledge of departmental processes and procedures to respond accurately to inquiries concerning registration, testing, etc.
• Participate in the scheduling of classrooms/conference rooms within Workforce Development; preparing and distributing room schedules.
• Maintain sensitivity, understanding and respect for a diverse academic environment, inclusive of students, faculty and staff of varying social, economic, cultural, ideological and ethnic backgrounds.
• Perform assigned duties in a manner consistent with the mission, goals, and core values of the College.
• Package materials and documents for pick up by instructor for classes.
• Other duties as assigned.

Minimum Qualifications

• High School diploma or its equivalent
• Two (2) years of work experience in an administrative support position required.
• Demonstrated proficiency in Microsoft Word and Excel.
• Strong communication skills (verbal, written, and interpersonal) to effectively communicate with the general public, students, College staff and faculty required.
• Strong customer service skills required.
• Strong organizational and time management skills required.
• Ability to function independently as well as part of a team required.
• Professional appearance and demeanor required.Experience working with people from a variety of culturally diverse backgrounds required.

Preferred Qualifications

• Associates degree preferred. Any and all degree(s) must be from a regionally accredited institution of higher learning.

Work Location

Main Campus

Benefits Summary

“Success Starts Here” at Community College of Philadelphia. We recognize that our success as a college and the success of our students starts with our employees. Our employees are vital to our success. Our total compensation package includes a comprehensive offer of benefits that are unrivaled by most.

• College-paid medical, dental, drug, life and disability insurance · Tuition remission (for classes at the college)
• Forgivable tuition loan (for classes at any accredited academic institution)
• 403(b) retirement plan with 10% College contribution with employee contribution 5%
• Flexible spending accounts · Paid vacation, holiday and personal time · Partial remote work schedule for remote work eligible positions
• Additional College benefits: Winter break: 1 week around the third week in December and New Years; Spring Break: 1 week in March; Summer Hours: 4-day work week (closed on Fridays) from the 2nd week in May through the 3rd week in August
• More information about the College benefits and eligibility based on employee class, please visit: https://www.myccp.online/human-resources/benefits-eligibility

Salary Grade Or Rank

5

Min Salary

$24.00

Max Salary

$36.72

Job Posting Open Date

10/15/2025

Type Of Position

Classified

Employment Status

Full-Time

Special Instructions To Applicants

Applicant Testing: MS Word, MS Excel

Application Requirements

• Cover Letter of interest and resume required.
• Name and contact information of 3 references required.
• Employment offers are contingent upon successful completion of background checks in accordance with PA Child Protective Services Law.
• Must be legally eligible to work in the U.S.

Community College of Philadelphia is an equal opportunity employer and does not discriminate on the basis of race, sex, sexual orientation, gender identity, religion, color, national or ethnic origin, age, disability, status as a Vietnam Era Veteran or disabled veteran or any other status protected by law, in matters pertaining to employment.