East Coast CT Scanner Field Service Engineer

Arineta Ltd.; New York (NY); On-site; USD 70,000 - 100,000; Full time

Job summary

Arineta Ltd. is seeking a Field Service/Support Engineer to cover the US East Coast and surrounding areas. The role involves delivering Tier 1–3 technical support to the US service team and customers for healthcare CT scanners and related modalities.

Travel 25–40% is expected, with on-site and remote support for field installations, training, and issue resolution. Candidates with CT scanner experience and strong customer-facing skills are preferred.

Qualifications

• Associates, Bachelors or equivalent technical field experience.
• Engineering or practical engineering degree in a relevant area or proven experience in a similar position
• Preferred – 4-5 years of technical support or a related customer facing role, with at least 2 years in a technical role in a global company.

Responsibilities

• Provide Tier 1 thru Tier 3 technical support to the US service team and customers.
• Tier 1-3 Technical support includes troubleshooting, devising workarounds, and escalating complex investigations for system issues & PMs in the field.
• Lead root cause investigation, troubleshooting, & investigation of field service issues using multiple tools and data sets, and by working directly with Global service team for problem resolution.
• Lead field installation for US sites thru on-site and remote support. Provide ongoing installation training and feedback as needed. (Project management)
• Could train field engineers, both by lectures and hands‑on if needed
• Support customer complaint handling and be able recording the complaints in CRM system.
• Ability to write and provide feedback for technical service instructions.
• Maintain and constantly improve self-knowledge and system technical knowledge.

Skills

Tier 1-3 support

Root cause investigation

Troubleshooting

Field installation

Training field engineers

CRM system

Technical service instructions

Healthcare CT scanners background

Education

Engineering degree or equivalent

Tools

CRM system

Job description

Arineta Ltd. is seeking a Field Service/Support Engineer to cover the US East Coast and surrounding areas. The role involves delivering Tier 1–3 technical support to the US service team and customers for healthcare CT scanners and related modalities.

Travel 25–40% is expected, with on-site and remote support for field installations, training, and issue resolution. Candidates with CT scanner experience and strong customer-facing skills are preferred.