Intern-Operations

Farmers & Merchants Bank NE; Milford (NE); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Competitive wages

Paid time off

Desirable daytime work schedule

Comfortable work environment

Job summary

A community-focused bank in Nebraska is seeking an Intern to join their Operations team. Responsibilities include assisting with regulatory reporting, providing customer service, maintaining accounting files, and supporting management tasks. This role offers a friendly work environment and competitive wages. Ideal candidates should possess strong communication skills, initiative, and the ability to maintain confidentiality. This position assists in providing banking services with an emphasis on quality customer interactions.

Qualifications

• Ability to learn and support tasks under experienced supervision.
• Assist with regulatory reporting and customer inquiries.
• Capable of maintaining confidentiality and compliance.

Responsibilities

• Support bank management tasks and assist with regulatory reporting.
• Provide customer service for account-related transactions.
• Maintain bond accounting files and assist with various projects.
• Answer questions in person, by telephone, mail, or e‑mail, and refer customers to other bank services.
• Support the monthly financial review process including spreadsheets or reports.
• Cross-sell bank products by identifying customer needs and introducing to other bank personnel.
• Provide account services such as deposits, loan payments, cashing checks, and more to meet customer needs.
• Perform bank operations and security functions, input transactions, manage cash, and participate in dual‑control and image operation.
• Follow Bank Secrecy Act regulations and employer policies, maintain confidentiality.
• Assist with tasks and projects as assigned.

Skills

Initiative

Working Relationships

Practical Knowledge & Customer Service

Communication

Job description

Farmers & Merchants Bank is a family owned, chartered institution with office locations in 12 communities in Nebraska, and about 100 employees. We have everything the bigger banks have - the newest technology, a suite of diverse products and services, and knowledgeable bankers - but with a hometown feel that’s open, friendly, and welcoming.

The following is an outline of duties for an Intern with the Operations of the Bank.

Essential Functions

• Learn and support tasks associated with Bank Management roles under guidance of experienced employees.
• Assist with regulatory reporting including monthly, quarterly, and annual deadlines.
• Provide assistance in reviewing and maintaining bond accounting files.
• Answer questions in person, corresponding professionally on the telephone, mail and/or by e‑mail, and refers customers to other bank services.
• Support the monthly financial review process including maintaining spreadsheets or submitting reports.
• Cross sells bank products by answering inquiries, informing customers of new services and product promotions, ascertaining customer’s needs by insightful questions and perceptive recognition of customer’s circumstances, and by introducing customers to other bank personnel for additional services.
• Successfully train and able to complete providing account services to customers by receiving deposits, loan payments, cashing checks, handling savings withdrawals, recording night and mail deposits, selling cashier’s check, money orders, traveler’s checks, safe deposit boxes, and generally trying to meet customer needs and expectations with other account services that present themselves.
• Successfully train and able to complete performing bank operations and security functions by properly inputting transactions, data for account set‑up and maintenance, handling cash drawer and vault transactions, managing cash levels, participating in dual‑control functions, and running the image operation.
• Follows policies by complying with the bank’s regulations, including the Bank Secrecy Act.
• Follows attendance policies in compliance with the employer handbook.
• Maintains customer confidence and protects the bank operations by keeping information confidential.
• Assist with tasks and projects as assigned.

Farmers & Merchants Bank offers competitive wages and benefits, including paid time off, a desirable daytime work schedule, and a comfortable and friendly work environment.

Farmers & Merchants Bank is an Equal Opportunity employer. We give consideration to all applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics.

Required Competencies

• Initiative – 25.0%
• Working Relationships – 25.0%
• Practical Knowledge & Customer Service – 25.0%
• Communication – 25.0%