CSR (Teller) - Floater

Builtwell Bank; Chattanooga (TN); On-site; USD 30,000 - 38,000; Full time

Job summary

Builtwell Bank is seeking a Customer Service Representative at the Shallowford Branch in Chattanooga, TN. You will greet customers, handle transactions, and engage in meaningful conversations to identify financial needs.

The role emphasizes integrity, accuracy in teller duties, and knowledge of available products to assist customers. You will work in a fast-paced environment with a focus on teamwork and service quality.

Qualifications

• Basic computer skills required.
• Ability to handle money accurately.
• Ability to stand for extended periods and lift up to 25 pounds.
• Willingness to learn and follow branch procedures and security protocols.

Responsibilities

• Represent Builtwell Bank with integrity in the branch and community, following policies and delivering strong customer service.
• Operate inside or drive-through teller window to process paying and receiving transactions accurately and efficiently.
• Provide knowledge of available products and services to answer customer questions.
• Balance cash items, resolve over/short items, and adhere to cash control policies.
• Answer phones in a friendly, professional manner to assist customers.
• Demonstrate teamwork to help the branch and individual goals be met or exceeded.

Skills

Basic computer skills

Money handling accuracy

Physical stamina

Procedural compliance

Education

High school diploma or GED

Job description

Shallowford Branch
6825 Shallowford Rd
Chattanooga, TN 37421, USA

• Travel Required : Yes

Description

As a Builtwell CSR, you will be the first face in relationship building for our valued customers. As you interact with the majority of our customers entering our Financial Centers, you will warmly welcome each one of them with an inviting smile while serving their transaction needs and having meaningful conversations to identify any additional opportunities to fulfill their full financial needs.

Job Duties and Primary Responsibilities:

CSR responsibilities include, but are not limited to the following:

• Represent Builtwell Bank with integrity inside the branch and in the community, and ethically work within established policies and procedures while delivering world class, second to none customer service.
• Run an inside or drive-through teller window by providing paying and receiving transaction services to customers with accuracy, efficiency, professionalism , and personality in a fast paced environment.
• Demonstrate knowledge of available products and services in order to answer customer inquiries.
• Balance cash items, teller over/short report, and other negotiable financial items while adhering to all branch cash control policies and procedures.
• Answer the telephone in a friendly and professional manner with a positive attitude of helping the customer.
• Demonstrate exceptional teamwork to ensure branch team goals and individual goals are exceeded.

Required Qualifications

• High school diploma or GED

Skills and Competencies

• Basic computer skills
• Ability to work with money transactions with high degree of accuracy
• Ability to stand for extended periods of time and lift up to 25 pounds in coin or currency
• Ability to learnand follow financial center operation and security procedures.

Enthusiastic

: Shows intense and eager enjoyment and interest

Dedicated

: Devoted to a task or purpose with loyalty or integrity

Detail Oriented

: Capable of carrying out a given task with all details necessary to get the task done well

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
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