CSR (Teller)

Builtwell Bank; Tennessee; On-site; USD 30,000 - 40,000; Full time

Job summary

A community-focused bank in Tennessee seeks a Customer Service Representative to serve as the first point of contact for customers. The role involves providing exceptional service at the teller window and answering inquiries while adhering to cash control policies. Ideal candidates will possess a high school diploma and demonstrate accuracy in money handling. The position demands enthusiasm, dedication, and attention to detail while fostering a positive team environment.

Responsibilities

• Provide exceptional customer service and represent Builtwell Bank with integrity.
• Run an inside or drive-through teller window efficiently.
• Demonstrate knowledge of available products and services.
• Balance cash items and adhere to cash control policies.
• Answer telephone inquiries in a friendly manner.
• Collaborate with team members to exceed branch goals.

Skills

Basic computer skills

Ability to work with money transactions with high degree of accuracy

Ability to stand for extended periods of time

Ability to learn and follow financial center operation and security procedures

Education

High school diploma or GED

Job description

Ooltewah Branch
5970 Snow Hill Rd
Ooltewah, TN 37363, USA

As a Builtwell CSR, you will be the first face in relationship building for our valued customers. As you interact with the majority of our customers entering our Financial Centers, you will warmly welcome each one of them with an inviting smile while serving their transaction needs and having meaningful conversations to identify any additional opportunities to fulfill their full financial needs.

Job Duties and Primary Responsibilities

• Represent Builtwell Bank with integrity inside the branch and in the community, and ethically work within established policies and procedures while delivering world class, second to none customer service.
• Run an inside or drive‑through teller window by providing paying and receiving transaction services to customers with accuracy, efficiency, professionalism, and personality in a fast paced environment.
• Demonstrate knowledge of available products and services in order to answer customer inquiries.
• Balance cash items, teller over/short report, and other negotiable financial items while adhering to all branch cash control policies and procedures.
• Answer the telephone in a friendly and professional manner with a positive attitude of helping the customer.
• Demonstrate exceptional teamwork to ensure branch team goals and individual goals are exceeded.

Required Qualifications

• High school diploma or GED

Skills and Competencies

• Basic computer skills
• Ability to work with money transactions with high degree of accuracy
• Ability to stand for extended periods of time and lift up to 25 pounds in coin or currency
• Ability to learn and follow financial center operation and security procedures.

Behaviors

• Enthusiastic: Shows intense and eager enjoyment and interest
• Dedicated: Devoted to a task or purpose with loyalty or integrity
• Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.