CSR (Teller)

Builtwell Bank; Northern (KY); Hybrid; USD 19,000 - 22,000; Full time

Job summary

Builtwell Bank is seeking a Customer Service Representative at the Benton Branch to warmly greet customers and handle transactions while identifying opportunities to meet financial needs.

The role requires basic computer skills, accuracy with money handling, and the ability to stand for long periods. You will balance cash and assist customers with products and services in a fast-paced environment.

Qualifications

• Basic computer skills required to process transactions and manage records.
• Ability to handle money transactions with accuracy and attention to detail.
• Ability to stand for extended periods during shifts.
• Capacity to lift up to 25 pounds as needed in a banking environment.
• Willingness to learn and follow financial center operations and security procedures.

Responsibilities

• Represent Builtwell Bank with integrity inside the branch and in the community.
• Operate teller window with accurate paying and receiving transactions.
• Explain available products and services to answer customer inquiries.
• Balance cash items and adhere to cash control policies and procedures.
• Answer telephone calls in a friendly and professional manner.
• Demonstrate teamwork to exceed branch and individual goals.

Skills

Basic computer skills

Money transactions accuracy

Stand for long periods

Lift up to 25 pounds

Learn and follow procedures

Education

High school diploma or GED

Job description

Benton Branch
219 Ward St
Benton, TN 37307, USA

• Travel Required : Yes

Description

As a Builtwell CSR, you will be the first face in relationship building for our valued customers. As you interact with the majority of our customers entering our Financial Centers, you will warmly welcome each one of them with an inviting smile while serving their transaction needs and having meaningful conversations to identify any additional opportunities to fulfill their full financial needs.

Job Duties and Primary Responsibilities:

CSR responsibilities include, but are not limited to the following:

• Represent Builtwell Bank with integrity inside the branch and in the community, and ethically work within established policies and procedures while delivering world class, second to none customer service.
• Run an inside or drive-through teller window by providing paying and receiving transaction services to customers with accuracy, efficiency, professionalism , and personality in a fast paced environment.
• Demonstrate knowledge of available products and services in order to answer customer inquiries.
• Balance cash items, teller over/short report, and other negotiable financial items while adhering to all branch cash control policies and procedures.
• Answer the telephone in a friendly and professional manner with a positive attitude of helping the customer.
• Demonstrate exceptional teamwork to ensure branch team goals and individual goals are exceeded.

Required Qualifications

• High school diploma or GED

Skills and Competencies

• Basic computer skills
• Ability to work with money transactions with high degree of accuracy
• Ability to stand for extended periods of time and lift up to 25 pounds in coin or currency
• Ability to learnand follow financial center operation and security procedures.

Travel Required

Qualifications

Behaviors

Preferred

• Enthusiastic: Shows intense and eager enjoyment and interest
• Dedicated: Devoted to a task or purpose with loyalty or integrity
• Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
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