CSR (Teller)

Builtwell Bank; Cookeville (TN); On-site; USD 28,000 - 36,000; Full time

Job summary

Builtwell Bank's Cookeville Branch is seeking a customer service representative to warmly greet customers and assist with their banking needs. You will handle transactions at the teller window and engage customers to identify additional financial opportunities.

The role emphasizes accuracy, product knowledge, and teamwork in a fast-paced branch environment in Cookeville, TN. A high school diploma or GED is required, with an emphasis on customer service and reliability.

Qualifications

• High school diploma or GED required.
• Basic computer skills required.
• Ability to handle money transactions with high accuracy.
• Ability to stand for extended periods and lift up to 25 pounds.
• Must learn and follow financial center operation and security procedures.

Responsibilities

• Represent Builtwell Bank with integrity inside the branch and in the community.
• Operate the inside or drive-through teller window with accurate, efficient, and professional service.
• Demonstrate knowledge of available products and services to answer customer inquiries.
• Balance cash items, teller over/short report, and other negotiable financial items per cash control policies.
• Answer the telephone in a friendly and professional manner.
• Demonstrate teamwork to help achieve branch and individual goals.

Skills

Basic computer skills

Cash handling accuracy

Stamina for standing

Follow procedures

Education

High school diploma or GED

Job description

Cookeville Branch
351 S Willow Ave
Cookeville, TN 38501, USA

• Travel Required : Yes

Description

As a Builtwell CSR, you will be the first face in relationship building for our valued customers. As you interact with the majority of our customers entering our Financial Centers, you will warmly welcome each one of them with an inviting smile while serving their transaction needs and having meaningful conversations to identify any additional opportunities to fulfill their full financial needs.

Job Duties and Primary Responsibilities:

CSR responsibilities include, but are not limited to the following:

• Represent Builtwell Bank with integrity inside the branch and in the community, and ethically work within established policies and procedures while delivering world class, second to none customer service.
• Run an inside or drive-through teller window by providing paying and receiving transaction services to customers with accuracy, efficiency, professionalism , and personality in a fast paced environment.
• Demonstrate knowledge of available products and services in order to answer customer inquiries.
• Balance cash items, teller over/short report, and other negotiable financial items while adhering to all branch cash control policies and procedures.
• Answer the telephone in a friendly and professional manner with a positive attitude of helping the customer.
• Demonstrate exceptional teamwork to ensure branch team goals and individual goals are exceeded.

Required Qualifications

• High school diploma or GED

Skills and Competencies

• Basic computer skills
• Ability to work with money transactions with high degree of accuracy
• Ability to stand for extended periods of time and lift up to 25 pounds in coin or currency
• Ability to learnand follow financial center operation and security procedures.

Enthusiastic

Shows intense and eager enjoyment and interest

Dedicated

Devoted to a task or purpose with loyalty or integrity

Detail Oriented

Capable of carrying out a given task with all details necessary to get the task done well

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
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