Supervisor, CSR Pflugerville

DSV Air & Sea Inc.; Pflugerville (TX); On-site; USD 70,000 - 75,000; Full time

Job summary

DSV Air & Sea Inc. in Pflugerville, TX is seeking a Supervisor, CSR to manage the day-to-day operations of the customer service department and train CSRs in daily activities.

The role requires a solid understanding of manufacturing, planning, and transportation, plus strong data-entry and process-improvement skills. You will lead a team to meet KPIs, develop client relationships, and support deployments at customer sites.

Qualifications

• Must have high school diploma or GED.
• Minimum of 2 years in transportation/supply chain management in a 3PL environment.
• Minimum of 2 years of effective management experience in logistics, customer service or related field.
• Must be able to work in unregulated warehouse temperatures.

Responsibilities

• Develop and maintain positive customer relationships.
• Communicate effectively with customers, vendors and team members.
• Provide overall responsibility for accurate data capture and system entry.
• Proactively utilize data to resolve internal and external issues.
• Meet or exceed all team KPIs for Customer Service.
• Assist with implementation and testing of new account start-ups.
• Provide support to teams at customer sites.
• Present data and findings to customers.

Skills

WMS knowledge

MS Office (Excel/Word/Outlook)

English language

Analytical mindset

Strong communication

Conflict management

Education

High school diploma or GED

4-year college degree preferred

Tools

WMS

MS Office

Excel

Outlook

Word

Job description

Company

DSV - Global transport and logistics

In 1976, ten independent hauliers joined forces and founded DSV in Denmark. Since then, DSV has evolved to become the world’s 3rd largest supplier of global solutions in transport and logistics.

Position Title

Supervisor, CSR

Location

USA - Pflugerville, 600 New Meister Ln

Division and Time Type

Division: Solutions
Time Type: Full Time

Position Summary

The Customer Service Supervisor is responsible for the day-to-day activities of the customer service department. The supervisor trains CSRs in daily operations. The supervisor must have a solid understanding of manufacturing, planning, and transportation.

Duties and Responsibilities

• Develop and maintain positive customer relationships
• Communicate effectively with customers, vendors and team members
• Provide overall responsibility for ensuring accurate data capture and system entry
• Proactively utilize data and problem solving skills to resolve internal team, customer service and vendor issues
• Continually look for internal and customer process improvement processes
• Develop and promote a team environment
• Responsible for all aspects of personnel management including associate performance feedback, training, management, mentoring and progression development
• Assist with implementation and testing of new account start‑ups
• Provide support to teams located at customer sites
• Support presentations for new customer sales, implementations and customer visits
• Present data and findings in front of the Customer
• Review, update and maintain standard operating procedures (SOPs)
• Meet or exceed all team KPIs for Customer Service
• Conduct project work as required

Additional Duties (Site Specific)

• May be required to work hours outside of set schedule dictated by business needs
• Perform other duties as assigned

Supervisory Responsibilities

• Ensure direct reports deliver projects within scope and on time and meet customer expectations
• Manage team vacation schedules and workload to assist in project prioritization
• Develop direct reports
• Responsible for employment decisions regarding staff and performance management

Minimum Qualifications

• Must have a high school diploma or general education degree (GED)
• Minimum of 2 years in transportation/supply chain management in a 3PL environment
• Minimum of 2 years of successful management experience in a logistics, customer service or related field
• Must be able to work in unregulated temperatures within the warehouse during the warmer and colder months ranging from mild to moderate

Preferred Qualifications

• 4‑Year college degree preferred; equivalent experience considered
• Prefer 5 years’ experience in a leadership role in logistics/distribution/supply chain environment
• Multi‑language knowledge preferred

Skills, Knowledge, and Abilities

• Computer Skills: Basic knowledge of WMS; proficiency in MS Office applications (Excel, Word, Outlook)
• Language Skills: English (reading, writing, verbal)
• Mathematical Skills: Analytical and solid mathematics foundation
• Other:
  • Excellent communications skills and able to deal with clients tactfully and efficiently
  • Cross‑Functional Collaboration – Ability to work effectively with warehouse, transportation, and sales teams to align customer service efforts with operational goals
  • Clear and articulate on the phone and in person with strong writing and clear presentation abilities – persuasive but empathetic
  • Handle conflict and pressure, set priorities, maintain consistent and positive customer service image under difficult conditions
  • General understanding of the Supply Chain Management and Logistics industry including regulatory compliance

Physical Demands

• Occasionally handling/fingering, sitting
• Frequently bending
• Constantly walking and standing
• Ability to lift/carry and push/pull 21‑50 pounds (reach above shoulder, reach outward, squat, or kneel)

Work Environment

Employee rarely exposed to fumes or airborne particles, toxic or caustic chemicals. Noise level in the workplace is usually low to moderate.

Reasonable Accommodations

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Salary and Benefits

Base pay range: $70,000 – $75,000. Actual compensation determined based on experience, skills, education, certifications, and location.

Benefits, programs, and eligibility may vary by location and division. Information regarding DSV’s benefits offerings is available through the DSV Benefits Showcase.

Equal Employment Opportunity Statement

DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, or any other characteristic protected by applicable federal, state or local law.