Supervisor, CSR Pflugerville

DSV - Global Transport and Logistics; Pflugerville (TX); On-site; USD 70,000 - 75,000; Full time

Job summary

DSV - Global Transport and Logistics in Pflugerville, TX, is seeking a Supervisor, CSR to lead the customer service team and coordinate daily operations. The role drives strong client relationships and oversees performance across CSRs, planning, and transportation interfaces.

The position requires a minimum of 2 years in logistics leadership and 3PL experience, with proficiency in WMS and MS Office. On-site work, salary $70k–$75k, and opportunities for growth are highlighted.

Qualifications

• High school diploma or GED.
• Minimum 2 years in transportation/supply‑chain management in a 3PL environment.
• Minimum 2 years of successful management experience in logistics, customer service, or related field.
• Ability to work in unregulated temperatures within warehouse environments.

Responsibilities

• Develops and maintains positive customer relationships.
• Communicates effectively with customers, vendors, and team members.
• Ensures accurate data capture and system entry.
• Utilizes data and problem‑solving skills to resolve issues.
• Identifies opportunities for internal and customer process improvement.
• Promotes a team environment and leadership development.
• Supervises CSRs and oversees daily operations; manages performance and progression.
• Supports new customer sales, implementations, and visits.
• Presents data and findings to customers.

Skills

Analytical skills

Communication skills

Cross-functional collaboration

Presentation skills

Conflict resolution

Problem solving

Leadership

Customer service mindset

Education

Bachelor's degree preferred

Equivalent education/experience considered

Tools

WMS

MS Office

Job description

Job Title

Supervisor, CSR Pflugerville

Location

USA - Pflugerville, 600 New Meister Ln

Division

Solutions

Time Type

Full Time

Position Summary

The Customer Service Supervisor is responsible for the day‑to‑day activities of the customer service department. The supervisor manages CSRs, oversees daily operations, and ensures a solid understanding of manufacturing, planning, and transportation processes.

Essential Duties and Responsibilities

• Develops and maintains positive customer relationships
• Communicates effectively with customers, vendors, and team members
• Ensures accurate data capture and system entry
• Utilizes data and problem‑solving skills to resolve internal team, customer service, and vendor issues
• Identifies opportunities for internal and customer process improvement
• Promotes a team environment
• Handles all aspects of personnel management including performance feedback, training, mentoring, and progression development
• Assists with implementation and testing of new account start‑ups
• Supports teams located at customer sites
• Provides support for new customer sales, implementations, and visits
• Presents data and findings in front of the customer
• Reviews, updates, and maintains standard operating procedures (SOPs)
• Meets or exceeds all team KPIs for customer service
• Conducts project work as required

Other Duties (Site Specific)

• May be required to work hours outside of the set schedule dictated by business needs
• Performs other duties as assigned

Supervisory Responsibilities

• Ensures direct reports deliver projects within scope and on time, meeting customer expectations
• Manages team vacation schedules and workload to assist in project prioritization
• Develops direct reports
• Responsible for employment decisions regarding staff and performance management

Minimum Required Qualifications

• High school diploma or GED
• Minimum 2 years in transportation/supply‑chain management in a 3PL environment
• Minimum 2 years of successful management experience in logistics, customer service, or related field
• Ability to work in unregulated temperatures within the warehouse during warmer and colder months

Computer Skills

• Basic knowledge of WMS (Warehouse Management Systems)
• Proficiency in MS Office applications (Excel, Word, Outlook)

Skills, Knowledge, and Abilities

• Analytical skills and solid mathematics foundation
• Excellent communications skills and ability to handle clients tactfully and efficiently
• Cross‑functional collaboration with warehouse, transportation, and sales teams
• Clear articulation on phone and in person; strong writing and presentation abilities—persuasive yet empathetic
• Ability to handle conflict and pressure, set priorities, and maintain a positive customer service image under difficult conditions
• General understanding of Supply Chain Management and Logistics industry, including regulatory compliance

Language Skills

• English (reading, writing, verbal)

Mathematical Skills

• Analytical and solid mathematics foundation required

Preferred Qualifications

• 4‑Year College Degree preferred; equivalent experience or combination of education and experience considered
• Prefer 5 years’ experience in a leadership role in logistics/distribution/supply‑chain environment
• Multi‑language knowledge preferred

Core Competencies

• Accountability
• Business Acumen
• Communication / Building Partnership
• Developing Oneself
• Developing Others
• Drive for Results
• Embracing Change
• Problem Solving
• Empowerment
• Leadership Excellence
• Leading Change

Physical Demands

• Occasionally handling/fingering, sitting
• Frequently bending
• Constantly walking and standing
• Ability to lift/​carry and push/pull 21‑50 pounds
• Reach above shoulder, reach outward, squat, or kneel

Work Environment

While performing the duties of this job, the employee rarely is exposed to fumes or airborne particles, toxic or caustic chemicals. The noise level in the work environment is usually low to moderate.

Reasonable Accommodations Statement

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Compensation

For this position, the expected base pay range is $70,000.00 – $75,000.00. Actual compensation will be determined based on job‑related factors such as relevant experience, skills, education, certifications, and geographic location, in accordance with applicable laws and company policy.

Benefits

Information regarding DSV’s benefits offerings, including eligibility, coverage options, and plan details, is available through the DSV Benefits Showcase. Benefits, programs, and eligibility may vary by location and division in accordance with applicable state and local laws.

Equal Employment Opportunity

DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state or local law. If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources at [e-mail]. DSV reserves the right to defer or close a vacancy at any time.