CSR Team Lead| ENT Surgery| Full Time| Days

UF Health; Jacksonville (FL); On-site; USD 42,000 - 54,000; Full time

Job summary

UFJPI is seeking a Front Office Supervisor for its ambulatory setting in Jacksonville. The role coordinates day-to-day clinic activities and personnel, ensuring smooth operations and strong customer service for patients and staff.

Requirements include 2 years as a CSR in a physician office, 2 years of insurance knowledge (Medicare/Medicaid/HMOs/3rd party payors) and a High School diploma or GED. Travel up to 25% may be required.

Qualifications

• High School Diploma or GED required.
• 2 years working as a Customer Service Representative in physician office required.
• 2 years working knowledge of Medicare, Medicaid, HMOs and other 3rd party payors required.
• Travel up to 25% as noted in the job details.

Responsibilities

• Supervise and coordinate day-to-day clinic front office staff under manager guidance.
• Coordinate front office operations: scheduling, patient registration, records, referrals.
• Monitor budgets for labor and supplies in front office.
• Ensure compliance with regulatory policies and propose updates.
• Manage managed care referrals and authorization processes.
• Provide excellent customer service to patients and staff.
• Participate in performance improvement projects.
• Act as active care team member in patient care coordination.
• Perform CSR functions and other duties as assigned.

Skills

Customer service

Payroll coordination

Staff supervision

Regulatory compliance

Education

High School Diploma or GED

Tools

Microsoft Office

EHR systems

Job description

Overview

Under the direction of the appropriate manager (Director, Ambulatory Administrator, or Office Manager), supervises and coordinates the day-to-day clinicactivities and personnel issues for the front office staff. Acts as a liaison with staff, departments/practices and patients.

Responsibilities

• With guidance from immediate manager, assists with personnel and payroll functions for assigned personnel including, but not limited toparticipating in the hiring process, training process and continuous coaching and feedback for the staff in relation to their performance.
• Implies office procedures and coordinates appropriate front office support in conjunction with the planned activities of the ambulatorysetting including, but not limited to: schedule maintenance, registration of patients, medical record maintenance/review, referral system,managed care programs, fee collection and appointment/discharge process.
• Ensures appropriate budgetary standards are implemented and maintained for labor and supply monitoring for front office/Patient AccessCenter.
• Ensures compliance of regulatory and organizational policies and procedures, and recommends changes in the department policies andprocedures as identified.
• Implements and monitors managed care referral process to ensure accurate and consistent appointment process, results maintenance andauthorizations for specialty appointments.
• Provides a standard of excellence as it relates to customer service for patients, staff members, and other customers.
• Participates in performance improvement projects.
• Participates as an active care team member in the coordination of patient care.
• Performs all CSR functions.
• All other duties as assigned

Qualifications

Experience Requirements:

2 years Working as a Customer Service Representative in physician office - required

2 years working knowledge of insurance plans, to include Medicare, Medicaid, HMOs and other 3rd party payors - required

Education Requirements:

High School Diploma or GED equivalent - required

Additional Details

Travel Required up to 25%

UFJPI is an Equal Opportunity Employer and Drugfree Workplace