Customer Service Landside

METRO NASHVILLE AIRPORT AUTHORITY; Nashville (TN); On-site; USD 26,000 - 45,000; Full time

Benefits offered by this job

Health insurance

Dental/vision insurance

Life insurance

Disability insurance

Paid holidays

Leave policies

Job summary

METRO NASHVILLE AIRPORT AUTHORITY is seeking a Customer Service Landside professional in Nashville, TN. The role supports guest transfers and enforces ground transportation policies, while providing information about the airport and local entertainment.

Responsibilities include counseling operators, monitoring access equipment, conducting safety inspections, and maintaining logs. The position requires flexibility for rotating shifts including weekends and holidays, with hourly pay ranges and a

Qualifications

• Safety, security policies and procedures to promote safety and security.
• Excellent written and verbal communication across levels.
• Conflict management and finding mutually beneficial solutions.
• Ability to receive and follow written and oral directions.
• Build professional relationships with diverse stakeholders.
• Ability to read and understand written information clearly.
• Attention to detail in all tasks and reports.
• Aware of needs of customers with disabilities.
• Service-oriented approach to help people.
• Ability to obtain/maintain a Secure Identification Display Area (SIDA) badge.

Responsibilities

• Assist in transferring airport guests and enforcing ground transportation policy.
• Provide information about the airport, Nashville community and local entertainment.
• Counsel ground transportation operators on operation rules.
• Monitor and operate transportation access equipment and input data.
• Patrol area for safety or curbside issues and report discrepancies.
• Inspect ground transportation vehicles for policy compliance.
• Control flow and parking of commercial vehicles on ground level.
• Enforce airport policy for ground transportation.
• Conduct daily inspections of facilities for safety hazards.
• Maintain event logs and document discrepancies.
• Take administrative action when supervisory staff are unavailable.
• Identify environmental hazards and address OSHA-related issues.
• Maintain regular attendance and follow safety regulations.
• Support MNAA's RISe culture and values.
• Perform other duties as assigned.

Skills

Safety & Security

Communication

Conflict Management

Receiving Direction

Relationship Building

Written Comprehension

Attention to Detail

Disability Awareness

Service Orientation

SIDA Badge

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Customer Service Landside

Full Time Nashville, TN, US

As infrastructure critical to the region’s growth and prosperity, Nashville International Airport ® (BNA®) is a vital asset for Middle Tennessee and serves as a gateway to Music City and beyond. The State of Tennessee’s 2025 Economic Impact Study reports that in 2024 alone, BNA generated $13.8 billion in total economic impact, supported 80,000 jobs and contributed to $2.1 billion in federal, state and local taxes. BNA receives no local tax dollars. For more information, visit flynashville.com . Follow us on Facebook: @NashvilleInternationalAirport , X: @Fly_Nashville and Instagram: @FlyNashville . Learn more about New Horizon, our $3 billion growth and expansion plan for the airport, at BNANewHorizon.com .

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities/Drug Free Workplace.

Hiring Process:

• Apply online
• Interview
• Offer
• Ten (10) year background check, including criminal history check, motor vehicle check, pre-employment drug screen, and breath alcohol test
• Onboarding
• Deferred compensation plans
• Educational Assistance
• Health, Dental, Vision, Life, Disability Insurance
• Health Screenings
• Paid Holidays
• Annual/Bereavement/Military Leave

Accepting Applications Until Filled:

Work Schedule: Must be available to work rotating A, Mid and B Shifts.Schedule will include weekends and holidays. Tuesdays and Wednesdays Regular Schedule Days Off.

A Shift 11 am to 7:30 pm

Mid Shift 11am to 7:30 pm

B Shift: 4:30 pm to 1:00 am

Hourly Range:$19.04 (Min.) - $25.91 (Mid.) - $32.77 (Max.)

*Final pay offer will be based on relevant skills and experience to the position.

Job Summary: The Customer Service, Landside is responsible for assisting in the transfer of airport guests and enforcing the airport commercial ground transportation policy. Other responsibilities include providing information about the airport, the Nashville community, and various entertainment activities available to visitors.

• Counsels ground transportation operators on the proper rules of operation.
• Monitors and operates computerized transportation access equipment, including daily input and occasional repairs.
• Patrols area for abnormal activities, including traffic and curbside problems, and reports discrepancies to the proper authority.
• Performs random inspections of commercial ground transportation vehicles to ensure vehicle meets standards as specified in commercial ground transportation policy.
• Controls the flow and parking of commercial vehicles on the ground transportation level.
• Enforces airports commercial ground transportation policy.
• Performs daily inspections of ground level comfort facilities and curbside area for safety hazards and maintenance issues.
• Maintains daily event log to document discrepancies.
• Takes administrative action against a driver/company in the absence of supervisory personnel.
• Identifies environmental hazards and addresses in accordance with Occupational Safety and Health Administration (OSHA) regulations.
• Maintains regular and on-time attendance.
• Follows all safety regulations.
• Supports MNAA's commitment to its culture and values, including Respect, Integrity, Service and Excellence (RISE).
• Performs other duties as assigned.

Knowledge, Skills, Abilities and Other Characteristics:

• Safety and Security: Knowledge of equipment, policies, procedures, and strategies to promote safety and security.
• Communication: Skill in communicating effectively at all levels of the organization and with stakeholders, both orally and in writing.
• Conflict Management: Skill in managing conflict and identifying effective and mutually beneficial solutions to the sources of conflict.
• Receiving Direction: Skill in receiving and following written and oral direction.
• Relationship Building: Skill in establishing and maintaining effective and professional working relationships with others.
• Written Comprehension: Ability to read and understand information and ideas presented in writing.
• Attention to Detail: Is careful about detail and thorough in completing work tasks.
• Disability Awareness: Attends to the special needs of customers with disabilities.
• Service Orientation: Actively looks for ways to help people.
• Ability to obtain and maintain a Secure Identification Display Area (SIDA) Badge.