Customer Service Landside

ADP, Inc.; Nashville (TN); On-site; USD 40,000 - 68,000; Full time

Benefits offered by this job

Health, Dental, Vision, Life Insurance

Paid Holidays

Educational Assistance

Annual/Bereavement/Military Leave

Job summary

The Customer Service, Landside at Nashville International Airport is responsible for assisting in the transfer of airport guests and enforcing the airport commercial ground transportation policy. You will provide information about the airport, the Nashville community, and activities available to visitors.

Counsel ground transportation operators, monitor transportation access equipment, inspect vehicles, report discrepancies, and maintain safety and guest experience as part of MNAA's RISE

Qualifications

• Knowledge of safety and security policies and procedures.
• Strong written and verbal communication skills.
• Ability to manage conflict and find mutually beneficial solutions.
• Ability to receive and follow directions from leadership.
• Ability to build professional working relationships.
• Ability to read and understand written information.
• Meticulous attention to detail in daily tasks.
• Awareness of accessibility needs of customers with disabilities.
• Customer-focused service orientation and willingness to help.
• Must be able to obtain and maintain a SIDA badge.

Responsibilities

• Counsel ground transportation operators on the rules of operation.
• Monitor and operate computerized transportation access equipment; perform input and occasional repairs.
• Patrol the area for safety issues and report discrepancies to the proper authority.
• Inspect commercial ground transportation vehicles for policy compliance.
• Control flow and parking of commercial vehicles at the ground transportation level.
• Enforce airport commercial ground transportation policies.
• Conduct daily inspections of facilities and curbside areas for safety hazards.
• Maintain daily event log documenting discrepancies.
• Take administrative action when supervisory personnel are absent.
• Identify environmental hazards and address per OSHA regulations.
• Maintain regular, on-time attendance and follow safety regulations.

Skills

Safety awareness

Communication

Conflict resolution

Receiving direction

Relationship building

Written comprehension

Attention to detail

Disability awareness

Service orientation

SIDA badge eligibility

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Customer Service Landside

Full Time Nashville, TN, US

As infrastructure critical to the region’s growth and prosperity, Nashville International Airport ® (BNA®) is a vital asset for Middle Tennessee and serves as a gateway to Music City and beyond. The State of Tennessee’s 2025 Economic Impact Study reports that in 2024 alone, BNA generated $13.8 billion in total economic impact, supported 80,000 jobs and contributed to $2.1 billion in federal, state and local taxes. BNA receives no local tax dollars. For more information, visit flynashville.com . Follow us on Facebook: @NashvilleInternationalAirport , X: @Fly_Nashville and Instagram: @FlyNashville . Learn more about New Horizon, our $3 billion growth and expansion plan for the airport, at BNANewHorizon.com .

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities/Drug Free Workplace.

Hiring Process:

• Apply online
• Interview
• Offer
• Ten (10) year background check, including criminal history check, motor vehicle check, pre-employment drug screen, and breath alcohol test
• Onboarding
• Deferred compensation plans
• Educational Assistance
• Health, Dental, Vision, Life, Disability Insurance
• Health Screenings
• Paid Holidays
• Annual/Bereavement/Military Leave

Accepting Applications Until Filled:

Work Schedule: Must be available to work rotating A, Mid and B Shifts.Schedule will include weekends and holidays. Tuesdays and Wednesdays Regular Schedule Days Off.

A Shift 11 am to 7:30 pm

Mid Shift 11am to 7:30 pm

B Shift: 4:30 pm to 1:00 am

Hourly Range:$19.04 (Min.) - $25.91 (Mid.) - $32.77 (Max.)

*Final pay offer will be based on relevant skills and experience to the position.

Job Summary: The Customer Service, Landside is responsible for assisting in the transfer of airport guests and enforcing the airport commercial ground transportation policy. Other responsibilities include providing information about the airport, the Nashville community, and various entertainment activities available to visitors.

• Counsels ground transportation operators on the proper rules of operation.
• Monitors and operates computerized transportation access equipment, including daily input and occasional repairs.
• Patrols area for abnormal activities, including traffic and curbside problems, and reports discrepancies to the proper authority.
• Performs random inspections of commercial ground transportation vehicles to ensure vehicle meets standards as specified in commercial ground transportation policy.
• Controls the flow and parking of commercial vehicles on the ground transportation level.
• Enforces airports commercial ground transportation policy.
• Performs daily inspections of ground level comfort facilities and curbside area for safety hazards and maintenance issues.
• Maintains daily event log to document discrepancies.
• Takes administrative action against a driver/company in the absence of supervisory personnel.
• Identifies environmental hazards and addresses in accordance with Occupational Safety and Health Administration (OSHA) regulations.
• Maintains regular and on-time attendance.
• Follows all safety regulations.
• Supports MNAA's commitment to its culture and values, including Respect, Integrity, Service and Excellence (RISE).
• Performs other duties as assigned.

Knowledge, Skills, Abilities and Other Characteristics:

• Safety and Security: Knowledge of equipment, policies, procedures, and strategies to promote safety and security.
• Communication: Skill in communicating effectively at all levels of the organization and with stakeholders, both orally and in writing.
• Conflict Management: Skill in managing conflict and identifying effective and mutually beneficial solutions to the sources of conflict.
• Receiving Direction: Skill in receiving and following written and oral direction.
• Relationship Building: Skill in establishing and maintaining effective and professional working relationships with others.
• Written Comprehension: Ability to read and understand information and ideas presented in writing.
• Attention to Detail: Is careful about detail and thorough in completing work tasks.
• Disability Awareness: Attends to the special needs of customers with disabilities.
• Service Orientation: Actively looks for ways to help people.
• Ability to obtain and maintain a Secure Identification Display Area (SIDA) Badge.