CSR-Pediatrics-Glendale (Mon-Fri: 8am-5pm)

Mountain Park Health Center; Glendale (AZ); On-site; USD 21,000 - 26,000; Full time

Job summary

Mountain Park Health Center is seeking a Customer Service Representative to provide patient-facing support in a clinical setting in Glendale, AZ. The role includes updating demographics, verifying insurance, scheduling appointments, processing payments, and handling cashiering tasks with accuracy.

Ideal candidates will have at least a high school diploma, a minimum of one year in service-oriented work, and bilingual proficiency in English and Spanish to assist a diverse patient population and

Qualifications

• High school diploma or GED is required.
• Minimum 1 year of service-oriented experience is preferred.
• Bilingual in English and Spanish is preferred.

Responsibilities

• Update patient demographics and verify insurance information for each visit.
• Collect payments and provide receipts; perform cashiering duties.
• Schedule appointments and provide patients with appointment details.
• Obtain medical records for same-day appointments.
• Offer efficient phone support and route inquiries to the correct department.

Skills

Cash handling

Scheduling

Phone support

Customer service

Bilingual English/Spanish

Education

High School Diploma or GED

Job description

Brief Description

This position is responsible for providing patient service in a clinical environment and maintaining patient demographic information. The Customer Service Representatives (CSR) must additionally be able to perform patient scheduling duties, process payments/co-payments, and perform other cashiering functions.

Essential Functions

• Updates patient demographics and verifies insurance information per visit.
• Collects payments and provides receipts.
• Performs cashiering responsibilities such as closing daily batch, balancing cash drawers, and allocating the money into the safe.
• Ensures completion of all forms and obtains the required signatures. Notes in the system regarding the release of information, privacy policy, and assignment of benefits.
• Schedules appointments and provides patients with future appointment details.
• Obtains medical records for same day appointments.
• Provides efficient and courteous phone support including answering patient questions/concerns, directing patients to the correct department, and coding telephone encounters to the correct department.
• Maintains regular and predictable attendance.
• Performs Other duties as required.

Position Qualifications

Minimum Qualifications

• High school diploma or general education degree (GED)

Preferred Qualifications

• At least one (1) year of previous service-oriented experience
• Bilingual in English and Spanish