CSR-Physical Therapy / Women's Health-Maryvale

Mountain Park Health Center; Phoenix (AZ); On-site; USD 30,000 - 40,000; Full time

Job summary

A healthcare organization in Phoenix seeks a Customer Service Representative to provide exceptional patient service in a clinical environment. Responsibilities include managing patient demographics, scheduling appointments, and handling payments. Candidates should possess at least a high school diploma and ideally have experience in a service-oriented role. Bilingual candidates in English and Spanish will be preferred. Join us to contribute to the well-being of our patients within a supportive team.

Qualifications

• Must have strong communication skills and the ability to work well with patients.
• Experience in a medical or clinical setting preferred.

Responsibilities

• Update patient demographics and verify insurance information.
• Collect payments and provide receipts.
• Schedule appointments and handle patient inquiries.
• Perform cashiering responsibilities and maintain accurate records.

Skills

Customer service

Bilingual (English and Spanish)

Education

High school diploma or GED

Job description

Brief Description

This position is responsible for providing patient service in a clinical environment and maintaining patient demographic information. The Customer Service Representatives (CSR) must additionally be able to perform patient scheduling duties, process payments/co-payments, and perform other cashiering functions.

Essential Functions

• Updates patient demographics and verifies insurance information per visit.
• Collects payments and provides receipts.
• Performs cashiering responsibilities such as closing daily batch, balancing cash drawers, and allocating the money into the safe.
• Ensures completion of all forms and obtains the required signatures. Notes in the system regarding the release of information, privacy policy, and assignment of benefits.
• Schedules appointments and provides patients with future appointment details.
• Obtains medical records for same day appointments.
• Provides efficient and courteous phone support including answering patient questions/concerns, directing patients to the correct department, and coding telephone encounters to the correct department.
• Maintains regular and predictable attendance.
• Performs other duties as required.

Position Qualifications

Minimum Qualifications

• High school diploma or general education degree (GED)

Preferred Qualifications

• At least one (1) year of previous service-oriented experience
• Bilingual in English and Spanish