CSR-Order Entry Administrator

The Gund Company; Memphis (TN); Hybrid; USD 57,859,000 - 61,992,000; Full time

Benefits offered by this job

Profit Sharing Program

Career Growth Opportunities

Excellent Benefits Package

Collaborative and Team-Focused Culture

Stable Manufacturing Industry

Paid Time Off and Holidays

Job summary

The Gund Company is seeking a CSR / Order Entry Administrator in Memphis, TN to ensure accurate quote requests and order fulfillment. You will coordinate with multiple departments to meet on-time delivery and provide customers with timely updates.

This role emphasizes accurate data entry, communication, and efficient use of ERP/CRM systems in a fast-paced manufacturing setting. Starting pay is $21/hour with a Monday–Friday schedule.

Qualifications

• High School Diploma or GED required.
• Strong customer service and communication skills.
• Excellent attention to detail and data accuracy.
• Strong organizational and problem-solving abilities.
• Proficiency with Microsoft Office, including Outlook, Excel, and Word.
• Ability to multitask and prioritize in a fast-paced environment.

Responsibilities

• Enter and process customer orders accurately using ERP and CRM systems.
• Coordinate with Production, Purchasing, Sales, and Customer Service teams to ensure on-time delivery.
• Provide customers with order updates, shipping information, and tracking details.
• Assist with quote preparation and order management activities.
• Manage customer inventory requirements and order replenishment needs.
• Respond quickly and professionally to customer inquiries.
• Monitor open orders and proactively communicate potential delays.
• Review pricing and order requirements to ensure accuracy and profitability.
• Assist with Return Material Authorizations (RMAs) and customer issue resolution.
• Maintain accurate records and customer information within company systems.

Skills

Customer service

Data entry accuracy

Microsoft Office

Bilingual English/Spanish (a plus)

Education

High School Diploma or GED

Tools

ERP systems

CRM software

Order management systems

Job description

Description

CSR / Order Entry Administrator

Location: Memphis, TN
Starting Pay: $21.00 per hour
Monday - Friday | 8:00 AM - 4:30 PM

Looking for More Than Just a Job?

Join a company where your work matters and your contributions directly impact customer success.

At The Gund Company, we are a leading manufacturer of engineered material and electrical insulation solutions serving customers across a wide range of industries. We are looking for an organized, customer-focused professional to join our team as a CSR / Order Entry Administrator.

If you enjoy helping customers, solving problems, coordinating with multiple departments, and working in a fast-paced manufacturing environment, this could be the perfect opportunity for you.

Why You'll Love Working Here

• Starting Pay at $21.00/hour
• Monday-Friday Schedule (No Weekends)
• Profit Sharing Program
• Opportunities for Career Growth and Advancement
• Collaborative and Team-Focused Culture
• Stable Manufacturing Industry
• Excellent Benefits Package

What You'll Do

As a CSR / Order Entry Administrator, you'll play a critical role in ensuring our customers receive exceptional service from quote request through order fulfillment.

Responsibilities

• Enter and process customer orders accurately using ERP and CRM systems.
• Coordinate with Production, Purchasing, Sales, and Customer Service teams to ensure on-time delivery.
• Provide customers with order updates, shipping information, and tracking details.
• Assist with quote preparation and order management activities.
• Manage customer inventory requirements and order replenishment needs.
• Respond quickly and professionally to customer inquiries.
• Monitor open orders and proactively communicate potential delays.
• Review pricing and order requirements to ensure accuracy and profitability.
• Assist with Return Material Authorizations (RMAs) and customer issue resolution.
• Maintain accurate records and customer information within company systems.

Requirements

Required

• High School Diploma or GED.
• Strong customer service and communication skills.
• Excellent attention to detail and data accuracy.
• Strong organizational and problem-solving abilities.
• Proficiency with Microsoft Office, including Outlook, Excel, and Word.
• Ability to multitask and prioritize in a fast-paced environment.

Preferred

• 2+ years of Customer Service, Order Entry, Inside Sales, or administrative experience in a manufacturing environment.
• Experience using ERP systems, CRM software, or order management systems.
• Experience reading manufacturing drawings or technical documentation.
• Bilingual English/Spanish is a plus.

What Makes you Successful

You are:

• Customer-focused and responsive
• Highly organized and detail-oriented
• Comfortable working with data and business systems
• A proactive communicator who enjoys working with others
• Able to manage multiple priorities while maintaining accuracy

Benefits

Our Benefits Include:

• Medical, Dental, and Vision Insurance
• Company-Paid Life and Disability Insurance
• 401(k) with Company Match
• Paid Time Off and Paid Holidays
• Employee Assistance Program (EAP)
• Profit Sharing Program
• Career Development and Growth Opportunities
• Safe and Healthy Work Environment

Build Your Career with The Gund Company

Take Care of Each Other. Take Care of the Customer. Take Care of the Business.

EEO Statement: It is the policy of The Gund Company to recruit, hire, train, and promote employees without discriminating based on race, gender, age, religion, national origin, veteran status, sexual preference, or disability.