CSR-Order Entry Administrator

The Gund Company; United States; On-site; USD 38,000 - 54,000; Full time

Job summary

The Gund Company is seeking an Order Fulfillment professional to ensure complete customer satisfaction by managing orders, quotes, and delivery tracking. You will use ERP-CRM systems to expedite orders and coordinate closely with production and sales teams.

Ideal candidates will have strong communication and math skills, with 2+ years in manufacturing customer service; familiarity with technical drawings is a plus. This role offers a collaborative office environment and opportunities for growth.

Qualifications

• High school diploma or equivalent required; strong reading and problem-solving skills.
• Excellent communication and math abilities; prior customer service experience preferred.
• Able to communicate professionally with customers and understand needs.
• Follow established procedures for order fulfillment using our software systems.
• Basic to intermediate math, detail-oriented information processing.
• Proficient with Windows-based software and Microsoft Office apps.
• 2+ years of manufacturing customer service experience preferred.
• Experience reading and interpreting technical drawings preferred.

Responsibilities

• Implement and manage the Order Fulfillment process with precision and efficiency.
• Navigate ERP-CRM software and databases to enter, expedite and fulfill orders.
• Communicate with customers for quotes, order tracking, pricing and related needs.
• Check last quote date and historical gross profit to confirm margins; consult managers as needed.
• Manage customer inventory via Purchase Requisition process.
• Respond to customer inquiries in a timely, complete manner.
• Coordinate with production about late shipments and proactively inform customers.
• Assist with RMAs, NCMs, and DDB Red Cards for customer issues.

Skills

Customer service

Communication

Problem solving

Math

Windows software

Reading drawings

ERP/CRM software

Database systems

Education

High school diploma

Tools

ERP/CRM software

Database systems

Job description

Description

Overview

Join The Gund Company, where you will find friends who will support and challenge you to crush goals that provide amazing growth opportunities. We are in the business of electrical insulation manufacturing, but we really pride ourselves in just being a group of fun, driven, problem solvers who LOVE what we do!

The Gund Company: Take Care of Each Other, Take Care of the Customer and Take Care of the Business

Job Summary

Execute the Order Fulfillment process to insure the complete satisfaction of the customer’s requirements.

First of three levels of customer service work. Typical questions are focused on order status, product information, account status, pricing, product or service. Receive questions from customers and follow established procedures to provide answers or refer calls to appropriate staff. Follows established procedures and has readily available supervision.

Summary of Essential Job Functions:

• - Implement and manage the Order Fulfillment Process with precision and efficiency in an extremely responsive manner for the customer.
• - Navigate through ERP-CRM software and database systems to enter, expedite and fulfill customer orders
• - Reactively and responsively communicate with customers to serve their needs for quote requests, assisting AM’s and/or CSR Reps with quote prep, order processing, order expediting, providing tracking info, and related requirements.
• - Prior to order entry, check the last quote date and/or historical gross profit to confirm acceptable gross margin. Check with Value Stream Manager, Facility Manager, and Market Manager as necessary when in doubt.
• - Manage customer inventory requirement through use of Purchase Requisition Process
• - Accurately respond to customer inquiries related to order fulfillment in an expeditious and complete manner.
• - Communicate with production regarding any potential late shipments and proactively communicate with customers as necessary.
• - Assist with RMA’s, NCM’s and DDB Red Cards regarding customer complaints.

Requirements

• - Requires high school graduate level reading and problem solving.
• - Communication, math and problem solving skills and no previous experience, or equivalent.
• - Ability to communicate effectively and professionally with customers to understand and respond to their needs in a responsive fashion.
• - Follow company procedures for using our software system to efficiently manage the order fulfillment process.
• - Basic to intermediate math aptitudes and a detail oriented information processing capability.
• - Proficiency with Windows based software including Microsoft Office Applications.
• - Two or more years of related experience in customer service in a manufacturing environment, preferred
• - Experience with reading and interpreting technical drawings preferred.

Physical Demands

The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to sit, stand, walk, use hands and fingers; talk and hear.

Work Environment

The work environment is typical of most office environments; occasionally, the position will be required to be present on the manufacturing floor. The noise level in the work environment is usually quiet.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.

Why Join Us?

Our employees have a vested interest in our Company’s success. The Gund Company is 30% employee-owned through our ESOP (Employee Stock Ownership Plan). Shares are awarded each year based on a calculation that takes into consideration our Company’s financial profitability, employee tenure, and earnings. There is no out-of-pocket investment!

In addition, our employees enjoy:

• - A safe and healthy work environment
• - Competitive wages
• - Comprehensive, cost-effective employee benefits: Health, Dental, Vision, Life, and Disability
• - 401(k) retirement savings program with a 50% employer match up to 6% of contributions
• - Regular employee feedback through our IDP (Individual Development Plan)

According to the Gallup Q12 employee survey method, The Gund Company is ranked “world-class” regarding employee engagement.

EEO Statement:

It is the policy of The Gund Company to recruit, hire, train, and promote employees without discriminating based on race, gender, age, religion, national origin, veteran status, sexual preference, or disability.