Manufacturing Customer Service Associate

The Gund Company; Cedar Lake (IN); On-site; USD 29,000 - 36,000; Full time

Benefits offered by this job

PTO and holidays

Comprehensive benefits package

401(k) plan with 50% employer match

Profit sharing

Ongoing training and development

Job summary

The Gund Company is seeking a Manufacturing Customer Service Associate to join our team in a full-time role. You will act as the key link between customers and the company, entering orders, quotes, and tracking information to ensure on-time fulfillment.

Responsibilities include verifying material availability, communicating with Production about lead times, and responding promptly to customer inquiries. A HS diploma and strong communication skills are required; ERP experience is a plus.

Qualifications

• High School Diploma or equivalent.
• Strong communication, math and problem-solving skills.
• Accurate data-entry skills and attention to detail.
• Proficiency with Microsoft Office and basic ERP usage.
• Experience reading and interpreting technical drawings preferred.

Responsibilities

• Enter purchase orders and quotes accurately.
• Confirm ship dates and provide tracking information to customers.
• Coordinate with Production on material issues and potential late shipments.
• Provide timely responses to customer inquiries regarding order fulfillment.

Skills

Data entry

Microsoft Office

Communication skills

Math

Problem-solving

Reading drawings

Education

High School Diploma or equivalent

Tools

ERP system

Job description

Description

The Gund Company has an immediate opening for a full-time Manufacturing Customer Service Associate to join our team!

Shift: 8:30am-5:00pm, Monday-Friday

Hourly Wage: $21.00-$26.00

About The Gund Company

The Gund Company, a leader in engineered material solutions, specializes in customized electrical insulation products. We pride ourselves on delivering high-quality products and excellent customer service. We are currently seeking a Manufacturing Customer Service Associate to join our team.

The Gund Company: Take Care of Each Other, Take Care of the Customer and Take Care of the Business

Job SummaryManufacturing Customer Service Associate

As a Manufacturing Customer Service Associate, you will be the key link between customers and the company, ensuring accurate and efficient processing of orders. Your responsibilities would involve verifying materials availability, entering quotes into the ERP system, and sending order acknowledgements to keep everything on track.

Key Responsibilities Manufacturing Customer Service Associate

• Enter purchase orders and quotes. Confirm ship dates and follow up with tracking information to customers.
• Communicate with the team and production regarding any material issues and potential late shipments.
• Coordinate with the Production Department to obtain accurate shipment lead time information.
• Accurately respond to customer inquiries related to order fulfillment in an expeditious and complete manner.

Requirements

• High School Diploma or equivalent required
• Professional communication skills, math, and problem-solving are a must.
• Detail-oriented data entry skills required.
• Proficiency with Microsoft Office
• Experience with reading and interpreting technical drawings is preferred.

Physical Requirements

• While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to sit and reach with hands and arms. The employee is regularly required to stand; walk and use hands to finger, handle, or feel. The employee must frequently lift and/or move up to 10 pounds. Specific vision abilities required by this job include ability to adjust focus.

Benefits

• Paid Time Off (PTO) and Paid Holidays
• Comprehensive benefits package (Health, Dental, Vision, Life, Disability).
• 401(k) plan with a 50% employer match.
• Profit Sharing
• Ongoing training and development programs.

Join a company that values your contribution and invests in your future.

Careers: Why Work at Gund | The Gund Company

Reasonable accommodation(s) may be made to enable individuals with disabilities to perform the essential functions of the Manufacturing Customer Service Associate position.

EEO Statement: It is the policy of The Gund Company to recruit, hire, train, and promote employees without discrimination.