CSR/MA

Ozarks Community Hospital, Inc.; Missouri; Hybrid; USD 32,000 - 45,000; Full time

Benefits offered by this job

Health, dental, and vision coverage

401(k) plan

Life insurance

Short-term disability

Flexible spending accounts

Paid time off

Job summary

Ozarks Community Hospital, Inc. in Rogersville, MO, seeks a Customer Service Representative/Medical Assistant for the Rogersville Clinic, with some travel to the Marshfield Clinic. The role combines front-desk support with patient care under licensed supervision.

The incumbent provides patient assistance, coordinates clinic activities, and supports providers by communicating patient conditions and test results, ensuring smooth clinic operations and compassionate care.

Qualifications

• High school diploma or equivalent.
• Knowledge of Medicare, Medicaid, third party payors.
• Front office or clerical work experience.
• Knowledge of office procedures and basic accounting principles.
• Ability to operate and maintain office equipment.
• Excellent organizational and multitasking abilities.
• One year of related experience in a medical clinic or office (preferred).
• Current Basic Life Support (BLS) certification from the AHA or Red Cross; recertification required.
• Float positions require a Valid Driver's License.
• Background check for Motor Vehicle Driving Record during onboarding.

Responsibilities

• Provide direct and indirect patient assistance and care in office/clinic settings.
• Assist in development and orientation of new office/clinic staff.
• Assist in coordinating activities of the office/clinic and improve workflow.
• Keep providers informed of progress and potential problems.
• Assist with covering work schedules.
• Communicate patient clinical condition, including diagnostic results and symptoms, to physicians and team.

Skills

Multitasking

Organizational skills

Customer service

Office procedures

Education

High school diploma or equivalent

Job description

HEALTHY COMMUNITIES. COMPASSIONATE CARE.

Ozarks Community Hospital (OCH), located in Rogersville, MO, is seeking aCustomer Service Representative/Medical Assistantto join our Rogersville Clinic. Some travel required to our Marshfield Clinic.

Our Mission:

Ozarks Community Hospital and clinics are dedicated to providing exceptional healthcare and preventive services to all patients in an atmosphere of compassion, respect, and dignity, with a commitment to care for the underserved and to improve access to care.

Under the direction of the Clinic Manager provides direct and indirect patient assistance and care in the office/clinic settings. Assists in development and orientation of new office / clinic staff. Assists in coordinating activities of the office /clinic. Assists with covering work schedules and assists to improve work flow. Keeps the providers informed of both progress and potential problems.

The Medical Assistant provides patient care in the office setting. Provides care that meets the psychosocial, physical and general aspects of care; meets the communication needs of patient and family; provides care that reflects initiative and responsibility indicative of professional expectations, under the supervision of a Licensed Practical Nurse, Registered Nurse and/or physician and clinic manager. Maintains regulatory requirements, nursing and office policies, procedures and standards. Communicates with physicians and team members about patient's clinical condition, including results of diagnostic studies and symptomatology.

Benefits include:

• Eligibility for health, dental, and vision coverage; 401(k) plan; life insurance; short-term disability; flexible spending accounts; and many other elective benefits subject to plan terms.


• Paid time off (PTO) earned on an accrual basis starting first day of employment, up to 3.5 weeks per year based on a 40-hour work week.


• Company-paid holidays.

Requirements:

• High school diploma or equivalent.


• Knowledge of Medicare, Medicaid, third party payors.


• Successful work experience in a front office setting or in another clerical position.


• Strong working knowledge of office procedures and basic accounting principles.


• Ability to effectively use and maintain office equipment.


• Great organizational and multitasking abilities.


• 1 year of related experience working in a medical clinic or office, preferred.


• Must hold a current Basic Life Support (BLS) certification from the American Heart Association (AHA) or American Red Cross. Recertification required before expiration throughout employment.


• Float positions require a Valid Driver's License.


• If float, valid Driver's License required. This requires a Motor Vehicle Driving Record Background Check to be completed during the onboarding new hire process and throughout employment.