Customer Service Representative

Ozarks Community Hospital, Inc.; Northern (KY); Hybrid; USD 28,000 - 36,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k) plan

Life insurance

Short-term disability

Flexible spending accounts

Paid time off

Job summary

Ozarks Community Hospital in Rogersville, MO, is seeking a Customer Service Representative / Receptionist for the Rogersville Clinic. This role supports the Clinic Manager with direct and indirect patient assistance, and helps coordinate office activities, staff orientation, and workflow improvements.

Requirements include a high school diploma, knowledge of Medicare/Medicaid, and prior front office experience.

Qualifications

• Knowledge of Medicare and Medicaid payer processes.
• Experience in a front office/clerical role.
• Strong understanding of basic office procedures and routine accounting tasks.

Responsibilities

• Under the Clinic Manager, provides direct and indirect patient assistance in the office/clinic.
• Assists in development and orientation of new staff and coordinates office/clinic activities.
• Covers work schedules and helps improve workflow; keeps providers informed of progress and problems.

Skills

Medicare knowledge

Medicaid knowledge

Front office experience

Office procedures

Basic accounting principles

Multitasking

Organizational skills

Office equipment

Education

High school diploma or equivalent

Job description

HEALTHY COMMUNITIES. COMPASSIONATE CARE.

Ozarks Community Hospital (OCH), located in Rogersville, MO, is seeking aCustomer Service Representative; Receptionistto join our Rogersville Clinic.

Our Mission: Ozarks Community Hospital and clinics are dedicated to providing exceptional healthcare and preventive services to all patients in an atmosphere of compassion, respect, and dignity, with a commitment to care for the underserved and to improve access to care.

Under the direction of the Clinic Manager provides direct and indirect patient assistance and care in the office/clinic settings. Assists in development and orientation of new office / clinic staff. Assists in coordinating activities of the office /clinic. Assists with covering work schedules and assists to improve work flow. Keeps the providers informed of both progress and potential problems.

Benefits include:

• Eligibility for health, dental, and vision coverage; 401(k) plan; life insurance; short-term disability; flexible spending accounts; and many other elective benefits subject to plan terms.


• Paid time off (PTO) earned on an accrual basis starting first day of employment, up to 3.5 weeks per year based on a 40-hour work week.


• Company-paid holidays.

Requirements:

• High school diploma or equivalent.


• Knowledge of Medicare, Medicaid, third party payors.


• Successful work experience in a front office setting or in another clerical position.


• Strong working knowledge of office procedures and basic accounting principles.


• Ability to effectively use and maintain office equipment.


• BLS or Friends and Family certification preferred.


• Great organizational and multitasking abilities.