Receptionist/Medical Assistant

OCH; Rogersville (MO); On-site; USD 28,000 - 40,000; Full time

Job summary

Ozarks Community Hospital (OCH) in Rogersville, MO is seeking a Customer Service Representative/Medical Assistant for the Rogersville Clinic with travel to Marshfield Clinic as needed.

The role supports direct and indirect patient care in the office/clinic, helps coordinate staff, and ensures smooth workflow under supervision. A BLS certification is required, and a valid driver’s license may be needed for float roles.

Qualifications

• High school diploma or equivalent.
• Knowledge of Medicare, Medicaid, third party payors.
• 1 year of related experience in a medical clinic or office preferred.
• Must be able to use and maintain office equipment.

Responsibilities

• Assist in office/clinic operations and improve workflow.
• Coordinate activities of the office/clinic and cover work schedules.
• Keep providers informed of progress and potential problems.
• Support development and orientation of new staff.

Skills

Customer service

Front office experience

Organizational skills

Multitasking

Attention to detail

Education

High school diploma

Tools

Office equipment

Basic accounting principles

Job description

HEALTHY COMMUNITIES. COMPASSIONATE CARE.

Ozarks Community Hospital (OCH), located in Rogersville, MO, is seeking a Customer Service Representative/Medical Assistant to join our Rogersville Clinic. Some travel required to our Marshfield Clinic.

Our Mission: Ozarks Community Hospital and clinics are dedicated to providing exceptional healthcare and preventive services to all patients in an atmosphere of compassion, respect, and dignity, with a commitment to care for the underserved and to improve access to care.

Under the direction of the Clinic Manager provides direct and indirect patient assistance and care in the office/clinic settings. Assists in development and orientation of new office / clinic staff. Assists in coordinating activities of the office /clinic. Assists with covering work schedules and assists to improve work flow. Keeps the providers informed of both progress and potential problems.

The Medical Assistant provides patient care in the office setting. Provides care that meets the psychosocial, physical and general aspects of care; meets the communication needs of patient and family; provides care that reflects initiative and responsibility indicative of professional expectations, under the supervision of a Licensed Practical Nurse, Registered Nurse and/or physician and clinic manager. Maintains regulatory requirements, nursing and office policies, procedures and standards. Communicates with physicians and team members about patient's clinical condition, including results of diagnostic studies and symptomatology.

Benefits include:

• Eligibility for health, dental, and vision coverage; 401(k) plan; life insurance; short-term disability; flexible spending accounts; and many other elective benefits subject to plan terms.


• Paid time off (PTO) earned on an accrual basis starting first day of employment, up to 3.5 weeks per year based on a 40-hour work week.


• Company-paid holidays.

Requirements:

• High school diploma or equivalent.


• Knowledge of Medicare, Medicaid, third party payors.


• Successful work experience in a front office setting or in another clerical position.


• Strong working knowledge of office procedures and basic accounting principles.


• Ability to effectively use and maintain office equipment.


• Great organizational and multitasking abilities.


• 1 year of related experience working in a medical clinic or office, preferred.


• Must hold a current Basic Life Support (BLS) certification from the American Heart Association (AHA) or American Red Cross. Recertification required before expiration throughout employment.


• Float positions require a Valid Driver's License.


• If float, valid Driver's License required. This requires a Motor Vehicle Driving Record Background Check to be completed during the onboarding new hire process and throughout employment.

OCH is an Equal Opportunity Employer