Customer Service Representative

OCH; Rogersville (MO); On-site; USD 30,000 - 36,000; Full time

Benefits offered by this job

Health, dental & vision

401(k) plan

Life insurance

Short-term disability

Flexible spending accounts

Paid time off

Company holidays

Job summary

Ozarks Community Hospital in Rogersville, MO, is seeking a Customer Service Representative; Receptionist for the Rogersville Clinic to provide direct and indirect patient assistance in the office/clinic setting.

Under the Clinic Manager, you will assist with staff orientation, coordinate clinic activities, cover schedules, and help improve workflow while keeping providers informed of progress and potential problems.

Qualifications

• Knowledge of Medicare, Medicaid, third party payors.
• Strong working knowledge of office procedures and basic accounting principles.
• Ability to effectively use and maintain office equipment.
• Great organizational and multitasking abilities.

Responsibilities

• Provide direct and indirect patient assistance and care in the office/clinic settings.
• Assist in development and orientation of new office/clinic staff.
• Assist in coordinating activities of the office/clinic.
• Assist with covering work schedules and improve workflow.
• Keep the providers informed of progress and potential problems.

Skills

Medicare/Medicaid knowledge

Office procedures

Front office experience

Multitasking

Office equipment handling

BLS certification preferred

Education

High school diploma or equivalent

Job description

HEALTHY COMMUNITIES. COMPASSIONATE CARE.

Ozarks Community Hospital (OCH), located in Rogersville, MO, is seeking a Customer Service Representative; Receptionist to join our Rogersville Clinic.

Our Mission: Ozarks Community Hospital and clinics are dedicated to providing exceptional healthcare and preventive services to all patients in an atmosphere of compassion, respect, and dignity, with a commitment to care for the underserved and to improve access to care.

Under the direction of the Clinic Manager provides direct and indirect patient assistance and care in the office/clinic settings. Assists in development and orientation of new office / clinic staff. Assists in coordinating activities of the office /clinic. Assists with covering work schedules and assists to improve work flow. Keeps the providers informed of both progress and potential problems.

Benefits include:

• Eligibility for health, dental, and vision coverage; 401(k) plan; life insurance; short-term disability; flexible spending accounts; and many other elective benefits subject to plan terms.
• Paid time off (PTO) earned on an accrual basis starting first day of employment, up to 3.5 weeks per year based on a 40-hour work week.
• Company-paid holidays.

Requirements:

• High school diploma or equivalent.
• Knowledge of Medicare, Medicaid, third party payors.
• Successful work experience in a front office setting or in another clerical position.
• Strong working knowledge of office procedures and basic accounting principles.
• Ability to effectively use and maintain office equipment.
• BLS or Friends and Family certification preferred.
• Great organizational and multitasking abilities.

OCH is an Equal Opportunity Employer