CSR & List Support Specialist – Mailing

Forum Communications Co.; Fargo (ND); On-site; USD 30,000 - 37,000; Full time

Benefits offered by this job

Health, dental, and vision packages

Paid maternity and parental leave

Company-paid short-term disability and

life insurance

Retirement benefits with company match

Generous PTO and paid volunteer hours

Job summary

Forum Communications Company in Fargo, ND is seeking a CSR / List Support to provide customer service and job coordination, with backup duties for List Support and List Manager. Work across Sales, Estimating, Prepress, Production, Mailing, and customers to ensure accuracy and on-time delivery.

Responsibilities include handling customer inquiries, managing job specs in production systems, reviewing deadlines and mailing requirements, coordinating between departments, and maintaining

Qualifications

• Customer service experience required; printing or mailing experience preferred.
• Strong attention to detail and accuracy.
• Excellent organizational and communication skills.
• Ability to manage multiple jobs and deadlines.
• Comfortable working with computers and production management software.

Responsibilities

• Provide professional and responsive customer service to assigned customers and sales representatives.
• Enter and maintain accurate job information in FCP’s production management systems.
• Review job specifications, quantities, materials, finishing, mailing requirements, and deadlines for accuracy.
• Coordinate job information and changes between Sales, Estimating, Prepress, Production, Bindery, and Mailing.
• Monitor job schedules and communicate potential issues or delays.
• Assist with proofs, approvals, revisions, and customer changes.
• Provide backup support for the List Support and List Manager positions as needed.
• Become cross-trained in FCP’s list-processing and mailing procedures.
• Assist with receiving, reviewing, preparing, and processing customer mailing lists.
• Help troubleshoot list and mailing issues and communicate problems to the appropriate team members.
• Provide coverage for List Support/List Manager responsibilities during vacations, absences, or periods of high workload.
• Maintain accurate job and list documentation.
• Follow FCP procedures and quality standards.
• Perform other CSR, list support, and administrative duties as assigned.

Skills

Customer service

Detail oriented

Organizational skills

Multitasking

Communication skills

Tools

Monarch Printflow

Job description

Forum Communications Company in Fargo, ND is seeking a CSR / List Support to provide customer service and job coordination, with backup duties for List Support and List Manager. Work across Sales, Estimating, Prepress, Production, Mailing, and customers to ensure accuracy and on-time delivery.

Responsibilities include handling customer inquiries, managing job specs in production systems, reviewing deadlines and mailing requirements, coordinating between departments, and maintaining