CSR & List Support Specialist

Forum Communications Company; Fargo (ND); On-site; USD 30,000 - 37,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Maternity/Parental leave

Disability insurance

Life insurance

Retirement match

PTO and volunteer hours

Job summary

Forum Communications Printing, part of Forum Communications Company, is seeking a CSR / List Support to provide customer service and coordinate jobs across Sales, Estimating, Prepress, Production, and Mailing. You will review specs, schedule timelines, and maintain accurate data in production management systems while supporting list processing and mailing operations.

Your role involves assisting with proofs, approvals, revisions, and customer changes, ensuring on-time delivery and strong

Qualifications

• Customer service or office experience required; printing or mailing experience preferred.
• Basic knowledge of commercial printing processes and terminology.
• Basic understanding of mailing and list-processing requirements.
• Strong attention to detail and accuracy.
• Excellent organizational and communication skills.
• Ability to manage multiple jobs and deadlines.
• Comfortable working with computers and production management software.
• Ability to learn new software and processes.
• Ability to work effectively with customers and multiple departments.
• Dependable and willing to provide backup coverage when needed.

Responsibilities

• Provide professional and responsive customer service to assigned customers and sales representatives.
• Enter and maintain accurate job information in FCP's production management systems.
• Review job specifications, quantities, materials, finishing, mailing requirements, and deadlines for accuracy.
• Coordinate job information and changes between Sales, Estimating, Prepress, Production, Bindery, and Mailing.
• Monitor job schedules and communicate potential issues or delays.
• Assist with proofs, approvals, revisions, and customer changes.
• Provide backup support for the List Support and List Manager positions as needed.
• Become cross-trained in FCP's list-processing and mailing procedures.
• Assist with receiving, reviewing, preparing, and processing customer mailing lists.
• Help troubleshoot list and mailing issues and communicate problems to the appropriate team members.
• Provide coverage for List Support/List Manager responsibilities during vacations, absences, or periods of high workload.
• Maintain accurate job and list documentation.
• Follow FCP procedures and quality standards.
• Perform other CSR, list support, and administrative duties as assigned.

Skills

Customer service

Office coordination

Communication

Multitasking

Tools

Monarch Printflow

Production management software

Job description

Forum Communications Printing, part of Forum Communications Company, is seeking a CSR / List Support to provide customer service and coordinate jobs across Sales, Estimating, Prepress, Production, and Mailing. You will review specs, schedule timelines, and maintain accurate data in production management systems while supporting list processing and mailing operations.

Your role involves assisting with proofs, approvals, revisions, and customer changes, ensuring on-time delivery and strong