CSR & List Support Coordinator – Printing & Mailing

Forum-Communications; Fargo (ND); On-site; USD 30,000 - 37,000; Full time

Benefits offered by this job

Health, dental, and vision packages

Paid maternity and parental leave

Company-paid short-term disability and

Life insurance

Retirement benefits with company match

Generous PTO and paid volunteer hours

Job summary

Forum Communications Company is seeking a CSR / List Support professional to provide customer service and coordinate job details across Sales, Estimating, Prepress, Production, Bindery, and Mailing. You will also back up List Support and List Manager tasks and learn the company’s list-processing workflows.

The role emphasizes accuracy, timely communication, and teamwork, with opportunities to work with Monarch Printflow or similar systems. Prior printing/mailing exposure is preferred.

Qualifications

• Customer service or office experience required; printing or mailing experience preferred.
• Basic knowledge of commercial printing processes and terminology.
• Basic understanding of mailing and list-processing requirements.
• Strong attention to detail and accuracy.
• Excellent organizational and communication skills.
• Ability to manage multiple jobs and deadlines.
• Comfortable working with computers and production management software.
• Ability to learn new software and processes.
• Ability to work effectively with customers and multiple departments.
• Dependable and willing to provide backup coverage when needed.

Responsibilities

• Provide professional and responsive customer service to assigned customers and sales representatives.
• Enter and maintain accurate job information in FCP's production management systems.
• Review job specifications, quantities, materials, finishing, mailing requirements, and deadlines for accuracy.
• Coordinate job information and changes between Sales, Estimating, Prepress, Production, Bindery, and Mailing.
• Monitor job schedules and communicate potential issues or delays.
• Assist with proofs, approvals, revisions, and customer changes.
• Provide backup support for the List Support and List Manager positions as needed.
• Become cross-trained in FCP's list-processing and mailing procedures.
• Assist with receiving, reviewing, preparing, and processing customer mailing lists.
• Help troubleshoot list and mailing issues and communicate problems to the appropriate team members.
• Provide coverage for List Support/List Manager responsibilities during vacations, absences, or periods of high workload.
• Maintain accurate job and list documentation.
• Follow FCP procedures and quality standards.
• Perform other CSR, list support, and administrative duties as assigned.

Skills

Customer service

Office experience

Printing knowledge

Education

Basic knowledge of printing processes

Tools

Monarch Printflow

Production management software

Job description

Forum Communications Company is seeking a CSR / List Support professional to provide customer service and coordinate job details across Sales, Estimating, Prepress, Production, Bindery, and Mailing. You will also back up List Support and List Manager tasks and learn the company’s list-processing workflows.

The role emphasizes accuracy, timely communication, and teamwork, with opportunities to work with Monarch Printflow or similar systems. Prior printing/mailing exposure is preferred.