CSR III: 24/7 On-Site Military Support Role

Strategic Data Systems, Inc.; San Antonio (TX); On-site; USD 35,000 - 45,000; Full time

Job summary

A defense support company in San Antonio is seeking a Customer Service Representative to assist Navy Sailors and their families. The role requires DOD Secret Security Clearance eligibility and involves resolving customer inquiries through various channels. Candidates must have strong customer service skills and experience in a fast-paced environment. Flexibility for nights and weekends is crucial for this on-site position.

Qualifications

• Four years of experience in customer service or military background preferred.
• Knowledge of current CRM systems and basic printer troubleshooting required.

Responsibilities

• Investigate and resolve customer inquiries via multiple communication channels.
• Enter information into systems accurately and provide relevant support.

Skills

Customer service skills

Ability to multi-task

Effective communication

Data entry experience

Education

Associates degree or equivalent experience

Tools

CRM systems

Job description

A defense support company in San Antonio is seeking a Customer Service Representative to assist Navy Sailors and their families. The role requires DOD Secret Security Clearance eligibility and involves resolving customer inquiries through various channels. Candidates must have strong customer service skills and experience in a fast-paced environment. Flexibility for nights and weekends is crucial for this on-site position.