CSR HVAC Plumbing Electrical

Snappy Electric, Plumbing, Heating & Air; Marietta (GA); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Bonus potential

Vacation time

Paid holidays

401(k) plan

Referral bonus

Team events

Local ownership

Job summary

Snappy Electric, Plumbing, Heating & Air in Marietta, GA is hiring a Customer Service Representative who brings positive energy, excellent communication, and a genuine desire to help customers. This role goes beyond answering phones: you will own the caller experience, schedule service visits for HVAC, plumbing, and electrical teams, and support dispatch to keep technicians productive.

We’re a locally owned company with 100% company-paid healthcare, a monthly bonus structure, paid vacation, and

Qualifications

• Positive attitude and customer-first mindset.
• Excellent communication and customer service skills.
• Organized, dependable and able to multitask.
• Take initiative and own the caller experience.
• Comfortable with computers and learning new software.
• Experience in HVAC, plumbing, or electrical customer service is a plus.
• Experience with ServiceTitan is a plus.
• At least 1 year of customer service experience preferred.

Responsibilities

• Answer incoming calls and deliver an awesome customer experience.
• Schedule service appointments for HVAC, plumbing, and electrical teams.
• Coordinate dispatching and keep technicians productive.
• Communicate with customers about appointment updates.
• Make outbound calls for maintenance scheduling and renewals.
• Keep customer records accurate and organized.
• Collaborate with dispatch, technicians, and management to keep the day running smoothly.

Skills

Positive attitude

Communication skills

Multitasking

Initiative

Computer literacy

ServiceTitan

HVAC/plumbing/electrical CS experience

Tools

ServiceTitan

Job description

NOW HIRING: CUSTOMER SERVICE ROCKSTAR !

Snappy Electric, Plumbing, Heating & Air | Marietta, GA

Love helping people? Great at juggling a dozen things without losing your cool? We want to talk!

At Snappy, we're looking for a Customer Service Representative (CSR) who brings positive energy, great communication skills, and a genuine desire to help people.

We're a growing, locally owned electrical, plumbing, heating & air company, and our customer service team is the heartbeat of our operation. We're not looking for someone to just answer phones. We want someone who takes ownership, solves problems, and helps keep our customers and technicians moving!

THE GOOD STUFF (BENEFITS!)

• 100% COMPANY-PAID HEALTHCARE!
• COMPETITIVE PAY based on experience
• MONTHLY BONUS OPPORTUNITIES!
• 2 WEEKS PAID VACATION to start
• Paid holidays
• 401(k) with company match
• $1,000 employee referral bonus
• Company events & team activities
• A locally owned company where you're a person, not a number!

WHAT YOU'LL BE DOING

• Answer incoming calls and deliver an awesome customer experience
• Schedule service appointments for our HVAC, plumbing, and electrical teams
• Help coordinate dispatching and keep technicians productive
• Communicate with customers about appointment updates
• Make outbound calls for maintenance scheduling, membership renewals, and customer care
• Keep customer records accurate and organized
• Work closely with dispatch, technicians, and management to keep the day running smoothly

Some days are busy, some days are crazy. We work together, have fun, and get it done!

WHO WE'RE LOOKING FOR

• POSITIVE ATTITUDE! We can teach systems, but we can't teach someone to care.
• Excellent communication and customer service skills
• Organized, dependable, and comfortable multitasking
• Someone who takes initiative rather than waiting to be told what to do
• Comfortable with computers and learning new software
• Experience in HVAC, plumbing, or electrical customer service is a BIG PLUS!
• ServiceTitan experience? Even better!
• At least 1 year of customer service experience preferred

WHY SNAPPY?

We're big enough to offer great benefits and career opportunities, but small enough that your contributions actually matter.

We take care of our customers, support our employees, and believe hard work should be recognized and rewarded.

If you're dependable, motivated, and enjoy being part of a team that takes pride in what they do, we'd love to meet you!

Full-Time | In-Person | Marietta, GA