CSR -Educators/JCAMPUS

AppleOne Employment Services; Shreveport (LA); On-site; USD 45,000 - 55,000; Full time

Benefits offered by this job

Full benefits package

Job summary

AppleOne Employment Services seeks a JCAMPUS/JPAMS Customer Support Specialist for the Shreveport-Bossier area. This full-time role targets educators or IT-enabled education staff with hands-on JPAMS/JCAMPUS experience, supporting Louisiana and Mississippi users.

You will handle software questions, data entry, reporting, and system navigation, communicating clearly via phone, email, and remote sessions. This role emphasizes patient, solution-focused support for schools.

Qualifications

• Experience supporting JPAMS or JCAMPUS users.
• 1–2 years in customer support or education technology.
• Strong troubleshooting and communication with school staff.

Responsibilities

• Provide technical support and troubleshooting for JPAMS and JCAMPUS users.
• Assist staff with reporting, data entry, navigation, and system functionality.
• Manage inquiries via phone, email, and remote support sessions.
• Document issues and resolutions in the support system; follow up as needed.
• Escalate complex issues to internal technical teams and coordinate resolutions.
• Offer user guidance and basic training to help clients use the system effectively.

Skills

JPAMS/JCAMPUS support

Reporting proficiency

Communication with school staff

Phone/email/remote support

Documentation and follow-up

Customer support experience

Job description

Job Summary

We are seeking a JCAMPUS/JPAMS Customer Support Specialist for a direct hire opportunity in the Shreveport-Bossier area. This full-time role is ideal for an educator, school technology user, or customer support professional with hands-on experience using JPAMS or JCAMPUS software.

In this position, you will support education system users across Louisiana and Mississippi by helping school staff, administrators, and internal teams resolve software questions and technical issues. This is a strong opportunity for someone who enjoys helping people, understands school management systems, and wants to build a long-term career in education technology support.

The work environment offers a stable weekday schedule, supportive leadership, positive teamwork, and the chance to become a trusted resource for schools that rely on these systems every day. Candidates who are patient, clear communicators, and strong problem solvers will thrive in this customer-focused role.

Key Responsibilities

• Provide technical support and troubleshooting for JPAMS and JCAMPUS software users.
• Assist school staff with software navigation, data entry, reporting, and system-related questions.
• Respond to client inquiries by phone, email, and remote support sessions.
• Document support issues, resolutions, and follow-up actions accurately in the support system.
• Collaborate with internal technical teams to elevate and resolve complex software issues.
• Provide user guidance and basic training to help clients use the system effectively.

Compensation and Benefits

• Salary: $45,000 to $55,000 per year.
• Benefits: Full benefits package provided.
• Schedule: Monday through Friday, 7:30 AM to 4:30 PM.
• Employment Type: Direct hire, full-time.
• Location: Shreveport-Bossier area.

Required Qualifications and Skills

• Support JPAMS and JCAMPUS users with software questions, troubleshooting, and issue resolution.
• Assist education professionals with reporting, data entry, navigation, and system functionality.
• Manage support requests through phone, email, and remote support tools.
• Document issues clearly and coordinate escalations with internal technical teams.
• 1 to 2 years of relevant experience in customer support, education technology, school administration systems, or desktop support.
• Hands-on experience using JPAMS or JCAMPUS software is required.
• Strong troubleshooting skills with the ability to identify user issues and guide clients to resolution.
• Ability to communicate clearly and professionally with school staff, administrators, and technical teams.
• Strong documentation, follow-up, and organizational skills.
• Customer-focused mindset with patience, professionalism, and a helpful approach to problem solving.

Preferred Qualifications

• Prior experience working in a school, district office, education support role, or student information system environment.
• Experience providing remote software support or help desk support.
• Familiarity with education reporting, student data, attendance, grading, scheduling, or administrative school workflows.
• Ability to explain technical information to non-technical users in a clear and supportive manner.

Equal Opportunity Employer / Disabled / Protected Veterans

The Know Your Rights poster is available here: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here: https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.