Plumbing CSR & Dispatcher – Service Titan Pro (In-Office)

Magnolia-Heating-and-Coolin; Riverside (CA); On-site; USD 30,000 - 36,000; Full time

Benefits offered by this job

Full benefits package

Medical insurance

Vision insurance

Life insurance

401(k)

Paid time off

Paid holidays

Stable, in-office position

Job summary

Magnolia Heating, Cooling & Plumbing in Riverside, CA is seeking an experienced Customer Service Representative / Dispatcher to keep residential plumbing appointments moving. This in-office role handles inbound calls, schedules service, and dispatches technicians using Service Titan.

The ideal candidate has residential home services experience, Service Titan proficiency, and strong communication. This full-time, Monday–Friday position offers a competitive hourly wage of $24, full benefits, and

Qualifications

• Residential plumbing or home services experience strongly preferred.
• Service Titan experience required.
• Previous CSR, dispatcher, DSR, or call center experience in plumbing, HVAC, electrical, or another residential trade.
• Working knowledge of common residential plumbing services and terminology.

Responsibilities

• Answer inbound calls and provide friendly, professional customer service.
• Schedule residential plumbing service calls and accurately identify customer needs.
• Dispatch plumbing technicians based on location, skill set, urgency, and availability.
• Manage and adjust the daily service board to keep technicians productive and customers informed.
• Communicate with customers regarding appointment times, technician arrival updates, and schedule changes.
• Make outbound calls for follow-ups, scheduling, appointment confirmations, and customer needs.
• Maintain accurate customer, job, and technician information in Service Titan.
• Work closely with plumbing leadership and field technicians to maximize daily efficiency.
• Ensure service calls are properly documented and closed out.
• Provide an excellent customer experience from the first phone call through completion of service.

Skills

Phone presence

Communication

Multitasking

Data entry

Organized

Tools

Service Titan

Job description

Magnolia Heating, Cooling & Plumbing in Riverside, CA is seeking an experienced Customer Service Representative / Dispatcher to keep residential plumbing appointments moving. This in-office role handles inbound calls, schedules service, and dispatches technicians using Service Titan.

The ideal candidate has residential home services experience, Service Titan proficiency, and strong communication. This full-time, Monday–Friday position offers a competitive hourly wage of $24, full benefits, and