CSR / Customer Service Rep

Jncomfort; Bowersville (GA); On-site; USD 16,531 - 30,307; Full time

Benefits offered by this job

Performance bonuses

Paid time off

Flexible schedule

Career growth opportunities

Job summary

Jncomfort, located in Bowersville, GA, is looking for a dedicated CSR / Customer Service Rep. The role involves scheduling service calls, managing work orders, and maintaining the dispatch system. We offer a competitive pay between $12 to $22 per hour, based on mindset and skillset, as well as benefits including paid time off, performance bonuses, and a flexible schedule.

If you are organized, have great communication skills, and want to contribute to a caring team, apply to join us today!

Qualifications

• Ability to effectively prioritize multiple tasks and stay organized.
• Great communication skills.
• Professional and polite demeanor.

Responsibilities

• Schedule service calls and create work orders for technicians.
• Maintain dispatch board and filing system.
• Provide billing information to the accounting department.

Skills

Computer literacy

Phone skills

Strong interpersonal skills

Job description

JN Electrical Temperature Control – Bowersville, GA

We are a leading company that cares about its employees. We pay our CSR / Customer Service Reps a competitive wage of $12 - $22 per hour depending upon personal mindset and skillset. Additionally, we offer our CSR / Customer Service Reps the opportunity to receive a performance bonus. Our team also enjoys great benefits, including paid time off (PTO), birthdays off, a flexible schedule, personal growth opportunities, and a caring team. Plus, we make it easy to apply with our initial quick mobile‑optimized application. If we have your attention, please continue reading!

About JN Electrical Temperature Control

Since 1997, we've specialized in creating and designing home comfort solutions that guarantee greater efficiency and customer satisfaction. Our customers can feel the difference with our comfort services that include heating, air conditioning, indoor air quality, and electrical systems. With our team of professionals, we provide services that allow families to stay healthy and comfortable all year long. Our entire company works hard to make our customers' experience with us hassle‑free and enjoyable. From the professionalism of our sales engineers to the commitment of our field personnel, we are dedicated to delivering nothing but the best. Our commitment has been appreciated numerous times with the National Comfort Team award for Contractor of the Year, Johnstone Silver Award for Coleman HVAC Systems, National Comfort Institute: David Debien award for Technical Excellence, and more!

We are an established home services contracting company that truly cares about our employees. Our team enjoys working with a company that encourages infinite growth while providing the opportunity to make a real difference in the lives of others. We are an incredibly supportive team that strives to help each other succeed. Our goal is to build a company where employees are passionate and enthusiastic about life and work, which is why we offer great benefits, excellent perks, a positive culture, plenty of growth opportunities, and a work‑life balance.

Are You a Good Fit?

Ask yourself: Can you effectively prioritize multiple tasks and stay organized? Do you have great communication skills? Are you professional and polite? If yes, you might just be perfect for this scheduling position! If so, please consider applying for this CSR / Customer Service Rep position today!

Your Life As CSR / Customer Service Rep

As a CSR / Customer Service Rep, you schedule service calls and create work orders for the technicians in our computer system. Second, you maintain the dispatch board and filing system while you dispatch the technicians. When information is received after installation, you schedule any necessary return trips, file the work orders, and update the service database. Finally, you provide the accounting department with maintenance contract billing information. You enjoy exceeding our customers' expectations for quality and value!

Service Areas

Employees are expected to work and commute to the following areas, alongside Bowersville:

• Athens, GA 30601
• Anderson, SC 29621

What We Need From You

• Computer literacy
• Phone skills

Strong interpersonal skills are preferred. If you can meet these requirements and perform this CSR job as described above, we would be happy to have you as part of our team!