CSR-Chatham TB

Georgia Department of Public Health (GA); Savannah (GA); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

13 Paid Holidays

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

401K/457 Plans

Employee Assistance Program

Tuition Assistance

Job summary

Georgia Department of Public Health Coastal Health District is seeking an administrative support specialist to assist the Chest Clinic team. You will answer calls and emails, schedule appointments, check patients in and out, and maintain clinic flow while processing referrals.

The role requires a high school diploma or GED and at least 1 year of customer service experience; healthcare experience is a plus. This is a full-time, on-site position with strong HIPAA adherence and team collaboration.

Qualifications

• High school diploma or GED required.
• 1 year of experience handling customer questions or providing information preferred.
• Experience in a clinical or healthcare setting is a plus.

Responsibilities

• Answer telephones and emails, schedule appointments, check patients in/out.
• Maintain clinic flow and process referrals.
• Enter data into electronic health records and process payments.
• Verify insurance and track outstanding balances; resolve customer complaints.
• Draft documentation or reports; maintain HIPAA privacy and security standards.
• Attend staff meetings and training; assist with emergencies when needed.

Skills

Customer service

Communication

Education

High school diploma or GED

Job description

Pay Grade: F

Who we are.

We protect lives. The Georgia Department of Public Health is the lead agency entrusted by the people of Georgia to proudly protect lives and promote healthy lifestyles in diverse communities statewide. We are committed to preventing disease, injury, and disability; promoting health and well-being; and preparing the State of Georgia for responding to disasters.

What we offer.

As a member of the Georgia Department of Public Health team, you will join a passionate group of individuals who are dedicated to making an impact. No matter your role, you will individually contribute to protecting the lives of all Georgians while receiving a wide range of benefits, so you can:

• Make a Professional Impact – Build your career where it matters and protect lives in the community where you live, work, and play
• Work witha Dynamic and Diverse Team– Collaborative and inclusive way of working where employees share ideas and leverage collective strengths
• Achieve Career Longevity – Countless opportunities for continuous learning/development that support a long-term career
• Take Part in a Hands-on Working Culture – Unique culture of active engagement and problem-solving, no matter your role
• Feel Pride in Where you Work – Be part of making an impact in public health alongside dedicated people just like you

All Coastal Health District County Health Department employees are deemed essential employees in the event of an emergency. As such, you may be called on to participate in an event not limited to but including, staffing a shelter, a Specimen Point of Collection Site (SPOC) and/or Point of Dispensing site (POD). When you are called on to participate, you are expected and it will be a part of your job requirement to participate, whether the emergency occurs during or outside regular work hours.

Under general supervision, performs a wide range of administrative and clerical duties to support the Chatham County Health Department's Chest Clinic. Responsibilities include but are not limited to answering telephones and emails, scheduling appointments, checking patients in/out, maintaining clinic flow, processing referrals, electronic health record data entry, processing payments, verifying insurance, tracking outstanding balances owed, resolving customer complaints, drafting documentation or reports, handling confidential information, providing a professional and courteous customer service experience, communicating with internal and external customers/partners to meet customer expectations as well as maintaining HIPAA standards related to privacy and security, responding to emergencies, attending staff meetings and on-going training to perform job tasks effectively, occasionally lifting of up to 45 pounds, and performing additional customer service and clerical support duties when assigned.

High school diploma or GED AND twelve months of experience handling customer's questions, complaints and/or providing information.

For more information on the State of Georgia Benefits visit http://team.georgia.gov/

Benefits for Full Time Eligible Employees

• 13 Paid Holidays
• Generous Leave Package-Educational Support Leave and 3 weeks each accrued Annual and Sick Leave
• Defined Benefit retirement plan
• Health Insurance
• Dental Insurance
• Vision Insurance
• Health Care Spending Account
• Dependent Care Spending Account
• Life Insurance
• AD&D Insurance
• Disability Insurance
• Legal Insurance
• Long-Term Care Insurance
• Specified Illness
• Deferred Compensation (401K & 457 Plans)

Additional Perks

• A supportive and rewarding work environment
• Physical Activity Breaks
• Employee Assistance Program
• Employee discount program
• Tuition Assistance

To learn more about the Coastal Health District visit - https://coastalhealthdistrict.org

Applicants chosen for employment will be subject to the following

Criminal Background Check/Fingerprinting

Reference Checks & Immunizations Required

* May be subject to pre-employment drug screen

Due to the volume of applications received, we are unable to provide information on application status by phone or email. All qualified applicants will be considered but may not necessarily receive an interview. Selected applicants will be contacted via email by the hiring agency for next steps in the selection process. Applicants who are not selected will not receive notification. This position is subject to close at any time once a satisfactory applicant pool has been identified.

Coastal Health District is an Equal Opportunity Employer

The State will not unlawfully consider an applicant's race, color, national origin, religion, age, disability, sex, genetic information, political affiliation, protected uniformed service, or other legally protected category when making selections.

If you require accommodations under the American Disability Act (ADA), notify this agency of your request by the closing date of this announcement.