CSR-Chatham TB

Georgia Department of Public Health; Savannah (GA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

401K/Retirement

Job summary

The Georgia Department of Public Health is seeking an Administrative Clerk to support the Chest Clinic within the Coastal Health District. This role involves answering phones and emails, scheduling, patient check-in/out, referrals, and data entry in electronic health records.

Candidates must have a high school diploma or GED and at least one year of customer-service experience. The position emphasizes HIPAA privacy, professional communication, and a collaborative work environment with

Qualifications

• High school diploma or GED AND twelve months of experience handling customer's questions, complaints and/or providing information.
• Experience handling confidential information with professionalism and discretion.
• Ability to communicate professionally with internal and external customers while maintaining HIPAA standards.

Responsibilities

• Answer telephones and emails; schedule appointments.
• Check patients in and out; maintain clinic flow.
• Process referrals and verify insurance; perform data entry in EHR.
• Draft documentation or reports; handle confidential information.
• Provide courteous customer service and coordinate with partners.

Skills

Customer service

Phone etiquette

Email management

HIPAA compliance

Education

High school diploma or GED

Tools

Electronic Health Records

Job description

Pay Grade: F

Who we are.

We protect lives. The Georgia Department of Public Health is the lead agency entrusted by the people of Georgia to proudly protect lives and promote healthy lifestyles in diverse communities statewide. We are committed to preventing disease, injury, and disability; promoting health and well-being; and preparing the State of Georgia for responding to disasters.

What we offer.

As a member of the Georgia Department of Public Health team, you will join a passionate group of individuals who are dedicated to making an impact. No matter your role, you will individually contribute to protecting the lives of all Georgians while receiving a wide range of benefits, so you can:

• Make a Professional Impact – Build your career where it matters and protect lives in the community where you live, work, and play
• Work with a Dynamic and Diverse Team – Collaborative and inclusive way of working where employees share ideas and leverage collective strengths
• Achieve Career Longevity – Countless opportunities for continuous learning/development that support a long-term career
• Take Part in a Hands-on Working Culture – Unique culture of active engagement and problem-solving, no matter your role
• Feel Pride in Where you Work – Be part of making an impact in public health alongside dedicated people just like you

All Coastal Health District County Health Department employees are deemed essential employees in the event of an emergency. As such, you may be called on to participate in an event not limited to but including, staffing a shelter, a Specimen Point of Collection Site (SPOC) and/or Point of Dispensing site (POD). When you are called on to participate, you are expected and it will be a part of your job requirement to participate, whether the emergency occurs during or outside regular work hours.

Under general supervision, performs a wide range of administrative and clerical duties to support the Chatham County Health Department’s Chest Clinic. Responsibilities include but are not limited to answering telephones and emails, scheduling appointments, checking patients in/out, maintaining clinic flow, processing referrals, electronic health record data entry, processing payments, verifying insurance, tracking outstanding balances owed, resolving customer complaints, drafting documentation or reports, handling confidential information, providing a professional and courteous customer service experience, communicating with internal and external customers/partners to meet customer expectations as well as maintaining HIPAA standards related to privacy and security, responding to emergencies, attending staff meetings and on-going training to perform job tasks effectively, occasionally lifting of up to 45 pounds, and performing additional customer service and clerical support duties when assigned.

High school diploma or GED AND twelve months of experience handling customer's questions, complaints and/or providing information.

For more information on the State of Georgia Benefits visit http://team.georgia.gov/

Benefits for Full Time Eligible Employees

• 13 Paid Holidays
• Generous Leave Package-Educational Support Leave and 3 weeks each accrued Annual and Sick Leave
• Defined Benefit retirement plan
• Health Insurance
• Dental Insurance
• Vision Insurance
• Health Care Spending Account
• Dependent Care Spending Account
• Life Insurance
• AD&D Insurance
• Disability Insurance
• Legal Insurance
• Long-Term Care Insurance
• Specified Illness
• Deferred Compensation (401K & 457 Plans)

Additional Perks

• A supportive and rewarding work environment
• Physical Activity Breaks
• Employee Assistance Program
• Employee discount program
• Tuition Assistance

To learn more about the Coastal Health District visit https://coastalhealthdistrict.org

Applicants chosen for employment will be subject to the following

Criminal Background Check/Fingerprinting

Reference Checks & Immunizations Required

* May be subject to pre-employment drug screen

Due to the volume of applications received, we are unable to provide information on application status by phone or email. All qualified applicants will be considered but may not necessarily receive an interview. Selected applicants will be contacted via email by the hiring agency for next steps in the selection process. Applicants who are not selected will not receive notification. This position is subject to close at any time once a satisfactory applicant pool has been identified.

*Coastal Health District is an Equal Opportunity Employer*

The State will not unlawfully consider an applicant's race, color, national origin, religion, age, disability, sex, genetic information, political affiliation, protected uniformed service, or other legally protected category when making selections.

If you require accommodations under the American Disability Act (ADA), notify this agency of your request by the closing date of this announcement.