CSR (71458)

PrintWorkers; East Providence (RI); On-site; USD 60,000 - 70,000; Full time

Benefits offered by this job

65% employer-paid medical coverage

Dental and vision coverage

Job summary

PrintWorkers in East Providence, RI is seeking a Customer Service Representative for print and direct mail. You will leverage project management and ERP experience to handle orders, support customers, and ensure timely delivery.

The role requires strong communication and organization skills, with a focus on accuracy and great service. Competitive salary and a comprehensive benefits package accompany this opportunity.

Qualifications

• Experience in print, direct mail, or fulfillment is a plus.
• Strong computer skills and the ability to quickly learn ERP systems.
• Proficiency in Microsoft Word and Excel.
• Excellent communication, organization, and customer service skills.
• Ability to manage multiple priorities and work in a fast-paced environment.
• Strong attention to detail and a commitment to providing excellent customer service.

Responsibilities

• Handle customer inquiries and provide service excellence.
• Navigate ERP systems to manage orders and information.
• Coordinate with internal teams to fulfill print and direct mail requests.

Skills

Project Management

Customer Service

ERP systems

Tools

ERP systems

Job description

Primary Skill: Project Management / Customer Service

Location: East Providence,RI, Rhode Island

Job Description

Customer Service Representative–Print & Direct Mail

Position Requirements

• Previous experience in a print, direct mail, or fulfillment environment is a plus.
• Strong computer skills and the ability to quickly learn and navigate ERP systems.
• Proficiency in Microsoft Word and Excel.
• Excellent communication, organization, and customer service skills.
• Ability to manage multiple priorities and work effectively in a fast-paced environment.
• Strong attention to detail and a commitment to providing excellent customer service.

Schedule

• Monday-Friday
• Summer hours: 8:30 AM-4:00 PM
• Winter hours: 8:30 AM-4:30 PM

Compensation

$60,000-$70,000 per year

Benefits

• 65% employer-paid medical, dental, and vision coverage
• Additional benefits available as part of the company's comprehensive benefits package

About the Opportunity

If you have strong customer service skills, are comfortable working with technology and ERP systems, and have experience in print, direct mail, or fulfillment, this is an opportunity to join an established company and grow your career in the industry.