CSR (56027)

Seer Group; Twin Falls (ID); On-site; USD 23,000 - 32,000; Full time

Job summary

Element Heating and Cooling in Twin Falls, ID is seeking a Customer Service Representative to deliver the highest level of service to our customers. This full-time role requires excellent communication, active listening, and the ability to resolve issues in a fast-paced environment.

The ideal candidate will have a high school diploma or equivalent, experience in customer service, and proficiency with Microsoft Office Suite.

Qualifications

• High school diploma or equivalent required.
• Prior customer service experience preferred.
• Experience with Microsoft Office Suite required.

Responsibilities

• Provide best-in-class customer service to customers.

Skills

Excellent communication

Active listening

Written & verbal

Customer service

Issue resolution

Prioritization

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Job description

Job Details: Job Location: Element Heating and Cooling - Twin Falls, ID 83301, Position Type: Full Time, Salary Range: $20.00 - $20.00 Hourly, The Customer Service Representative will deliver the highest level of quality of service to our customers.

Qualifications: Competencies

• Excellent communication skills including active listening.
• Strong written and verbal communication skills.
• Service-oriented and able to resolve customer grievances.
• Ability to handle sensitive customer concerns while proactively recommending solutions that meet the customer and company needs.
• Ability to prioritize tasks according to importance in a fast-paced environment.

Education and Experience

• Requires a high school diploma and/or equivalent.
• Previous customer service experience is preferred.
• Must have experience with Microsoft Office Suite.