CSR

Paycom - ATS; El Cerrito, Northern (CA, KY); Hybrid; USD 32,000 - 42,000; Full time

Job summary

Paycom - ATS is seeking a Customer Service Representative to deliver high-quality service to customers in a fast-paced environment. The role emphasizes communication, problem resolution, and proactive solutions.

Qualified candidates have a high school diploma and experience with Microsoft Office. Prior customer service experience is preferred, and a strong focus on listening and empathetic service is essential.

Qualifications

• Excellent communication and active listening skills.
• Strong written and verbal communication.
• Service-oriented with ability to resolve grievances.
• Able to handle sensitive customer concerns and propose solutions.
• Ability to prioritize tasks in a fast-paced environment.

Skills

Excellent communication

Active listening

Written communication

Verbal communication

Customer grievance resolution

Problem solving

Task prioritization

Education

High school diploma

Tools

Microsoft Office

Job description

## DescriptionThe Customer Service Representative will deliver the highest level of quality of service to our customers.## QualificationsCompetenciesExcellent communication skills including active listening. Strong written and verbal communication skills. Service-oriented and able to resolve customer grievances. Ability to handle sensitive customer concerns while proactively recommending solutions that meet the customer and company needs. Ability to prioritize tasks according to importance in a fast-paced environment.Education and ExperienceRequires a high school diploma and/or equivalent. Previous customer service experience is preferred. Must have experience with Microsoft Office Suite.