Customer Service Rep.

Paycom - ATS; El Cerrito (CA); On-site; USD 42,000 - 54,000; Full time

Job summary

Paycom - ATS is seeking a Customer Service Representative to deliver the highest level of quality of service to our customers. The role emphasizes excellent communication, active listening, and a service-oriented approach to resolving grievances in a fast-paced environment.

Qualifications include a high school diploma and experience with Microsoft Office Suite. The candidate will prioritize tasks effectively while recommending solutions that meet customer and company needs.

Qualifications

• Excellent communication and listening abilities required.
• Strong written and verbal communication skills.
• Service-oriented with ability to resolve customer grievances.

Responsibilities

• Deliver high-quality service to customers.
• Resolve customer grievances in a timely manner.
• Proactively recommend solutions meeting customer and company needs.
• Prioritize tasks in a fast-paced environment.

Skills

Communication skills

Active listening

Written communication

Customer service

Education

High school diploma

Tools

Microsoft Office Suite

Job description

The Customer Service Representative will deliver the highest level of quality of service to our customers.CompetenciesExcellent communication skills including active listening. Strong written and verbal communication skills. Service-oriented and able to resolve customer grievances. Ability to handle sensitive customer concerns while proactively recommending solutions that meet the customer and company needs. Ability to prioritize tasks according to importance in a fast-paced environment.Education and ExperienceRequires a high school diploma and/or equivalent. Previous customer service experience is preferred. Must have experience with Microsoft Office Suite.