CSM Project Manager Intern: Security SaaS Onboarding

KnowBe4; United States; Hybride; USD 21 000 - 30 000; Plein temps

Avantages offerts par ce poste

Bonuses based on monthly sales targets

Tuition reimbursement

Certification reimbursement

Certification completion bonuses

Résumé du poste

KnowBe4, a leader in security awareness training, is offering a paid internship in the greater Tampa Bay area. The CSM Project Manager Intern will partner with cross-functional teams to drive onboarding, adoption, and retention initiatives for customers using KnowBe4’s platform.

You will develop project plans, track progress, and contribute to CS playbooks and rollout templates while gaining exposure to executives through AMA sessions and professional development workshops.

Qualifications

• Currently pursuing or recently completed a diploma/degree in Business, Communications, Information Systems, Cybersecurity, or a related field
• Comfortable with spreadsheets and documents (Excel/Google Sheets; Word/Google Docs)
• Familiarity with email and collaboration tools (Gmail, Google Workspace)
• IT experience/exposure is a plus
• Strong verbal and written communication, including executive-level updates
• Organized and able to manage multiple projects independently
• Data-driven, using metrics to guide decisions influences stakeholders across teams without direct authority
• Proactive and adaptable in a fast-paced environment

Responsabilités

• Own project plans for customer onboarding, adoption, and retention initiatives, including scope, milestones, owners, dependencies, and timelines.
• Coordinate cross-functional teams to keep projects moving and resolve blockers.
• Track and report project status, risks, and outcomes to CS leadership and stakeholders.
• Use KnowBe4 assessments, reporting, and health indicators to measure adoption trends and project results.
• Design, document, and continuously improve CS playbooks, onboarding checklists, templates, and rollout processes.

Connaissances

Communication

Organization

Data-driven

Adaptability

Spreadsheet proficiency

Email tools

Formation

Diploma/degree in Business, Communications, Information Systems, Cybersecurity

Outils

Salesforce

Google Workspace

Description du poste

KnowBe4, a leader in security awareness training, is offering a paid internship in the greater Tampa Bay area. The CSM Project Manager Intern will partner with cross-functional teams to drive onboarding, adoption, and retention initiatives for customers using KnowBe4’s platform.

You will develop project plans, track progress, and contribute to CS playbooks and rollout templates while gaining exposure to executives through AMA sessions and professional development workshops.