CSM Project Manager Intern

Egress; Clearwater (FL); Hybrid; USD 21,000 - 30,000; Full time

Benefits offered by this job

Company training

Onboarding workshops

Professional development

Bonuses tied to targets

Tuition reimbursement

Certification reimbursement

Certification bonuses

Adoption assistance

Job summary

KnowBe4, the leader in security awareness training, invites you to join the CS Project Manager Intern program in Clearwater, FL. This paid internship is hybrid, January 25, 2027 to April 16, 2027 (12 weeks), with three in-office days weekly.

You will manage onboarding, adoption, and retention projects alongside CS, Renewal, Support, and Product teams. You’ll receive company training, AMA sessions with executives, onboarding, and professional development workshops to ease your transition into a

Qualifications

• Currently pursuing or recently completed a diploma/degree in Business, Communications, Information Systems, Cybersecurity, or a related field
• Comfortable with spreadsheets and documents (Excel/Google Sheets; Word/Google Docs)
• Familiarity with email and collaboration tools (Gmail, Google Workspace)
• IT experience/exposure is a plus
• Organized and able to manage multiple projects independently
• Data-driven, using metrics to guide decisions influences stakeholders across teams without direct authority
• Proactive and adaptable in a fast-paced environment

Responsibilities

• Own project plans for customer onboarding, adoption, and retention initiatives, including scope, milestones, owners, dependencies, and timelines
• Coordinate cross-functional teams to keep projects moving and resolve blockers
• Track and report project status, risks, and outcomes to CS leadership and stakeholders
• Use KnowBe4 assessments, reporting, and health indicators to measure adoption trends and project results
• Design, document, and continuously improve CS playbooks, onboarding checklists, templates, and rollout processes

Skills

Project management

Data-driven

Organizational skills

Proactive

Education

Diploma/degree in Business, Communications, Information Systems, Cybersecurity, or related field

Tools

Gmail

Google Workspace

Excel

Google Sheets

Google Docs

Salesforce

Job description

KnowBe4 empowers the modern workforce to make smarter security decisions every day. Trusted by more than 70,000 organizations worldwide, KnowBe4 is the pioneer of digital workforce security, securing both AI agents and humans. The KnowBe4 Platform provides attack simulation and training, collaboration security, and agent security powered by AIDA (Artificial Intelligence Defense Agents) and a proprietary Risk Score. The platform leverages 15-years of behavioral data to combat advanced threats including social engineering, prompt injection, and shadow AI. By securing humans and agents, KnowBe4 leads the industry in workforce trust and defense.

This position is a hybrid role open to candidates in the greater Tampa Bay area. This position will require the intern to work in our Clearwater, FL office 3 days a week.

Dates of Program

January 25th, 2027 - April 16th, 2027(12 weeks)

Application Dates

You should apply as soon as possible but understand that because of our large pool of applicants, the selection process can take a few months. We strive to create a diverse group of interns as we feel that it improves the overall internship experience.

Attention

This is a paid internship. Please note that the intern would be responsible for relocation (if needed) and lodging for the duration of the internship.

Internship Program Details

Join the best internship program around! Interns get unique insight into the minds of the CEO and senior executives during Ask Me Anything sessions. Interns will receive company training, onboarding, and professional development workshops to help transition into the workplace. Interns will also engage in team-building activities and awesome socials. For more information on the internship program, visit www.knowbe4.com/careers/internships .

The CSM Project Manager Intern leads cross-functional projects that help customers adopt and realize value from KnowBe4’s security awareness training and phishing simulation platform. This role owns project plans, timelines, and status reporting for onboarding, adoption, and retention initiatives. You will work closely with Customer Success Managers (CSMs), Renewal Specialists, Support, Account Management, and Product to deliver results on time and build scalable processes across the customer base.

Key Responsibilities

• Own project plans for customer onboarding, adoption, and retention initiatives, including scope, milestones, owners, dependencies, and timelines.
• Coordinate cross-functional teams to keep projects moving and resolve blockers.
• Track and report project status, risks, and outcomes to CS leadership and stakeholders.
• Use KnowBe4 assessments, reporting, and health indicators to measure adoption trends and project results.
• Design, document, and continuously improve CS playbooks, onboarding checklists, templates, and rollout processes.

Minimum Qualifications

• Currently pursuing or recently completed a diploma/degree in Business, Communications, Information Systems, Cybersecurity, or a related field
• Comfortable with spreadsheets and documents (Excel/Google Sheets; Word/Google Docs)
• Familiarity with email and collaboration tools (Gmail, Google Workspace)
• IT experience/exposure is a plus
• Organized and able to manage multiple projects independently
• Data-driven, using metrics to guide decisions influences stakeholders across teams without direct authority
• Proactive and adaptable in a fast-paced environment

Preferred Qualifications

• Interest in cybersecurity, SaaS, or customer-facing roles
• Exposure to CRM tools (e.g., Salesforce)
• Experience working on projects involving customer support, onboarding, training, or account management (school, part-time, or internships)
• Proven record of managing multiple projects with competing priorities

We offer company-wide bonuses based on monthly sales targets, employee referral bonuses, adoption assistance, tuition reimbursement, certification reimbursement, and certification completion bonuses - all in a modern, high-tech, and fun work environment. For more details about our benefits in each office location, please visit www.knowbe4.com/careers/benefits .

Note: An applicant assessment and background check may be part of your hiring procedure.

Individuals seeking employment at KnowBe4 are considered without prejudice to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation or any other characteristic protected under applicable federal, state, or local law. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please visit www.knowbe4.com/careers/request-accommodation.

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey.Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file.

As set forth in KnowBe4’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.