CSM, Europe & UK — Retention & Renewals

Tulu, Inc.; New York (NY); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Base salary

Equity

Healthcare

401k

Office environment

Social events

Job summary

TULU is hiring a Customer Success Manager for Europe & UK. Based in New York but managing partners across Europe and the UK, you’ll own the portfolio, drive renewals, and ensure high adoption and satisfaction across multi-site accounts.

You’ll coordinate with operations, product, and finance to resolve issues and protect renewals. You’ll manage onboarding, usage tracking, and quarterly business reviews, using AI tools to automate reporting and renewal prep.

Qualifications

• Proven client-facing experience with multi-site or enterprise accounts.
• Strong renewal/retention track record and commercial sense.
• Analytical mindset; can tell a data-driven story and drive next steps.
• Excellent written and verbal communication with clients.
• Able to work across time zones and handle difficult conversations.

Responsibilities

• Own your portfolio across Europe and the UK; be the day-to-day contact.
• Manage renewals, track timelines, and flag churn risk early.
• Run regular business reviews showing value and impact.
• Collaborate with Finance on billing and overdue accounts.
• Provide Voice of the Customer to product and sales to shape roadmaps.
• Use AI tools to automate reporting and renewal tracking.

Skills

Client-facing communication

Account management

Renewal retention

Data-driven

Time-zone flexibility

AI fluency

Tools

Salesforce

Job description

TULU is hiring a Customer Success Manager for Europe & UK. Based in New York but managing partners across Europe and the UK, you’ll own the portfolio, drive renewals, and ensure high adoption and satisfaction across multi-site accounts.

You’ll coordinate with operations, product, and finance to resolve issues and protect renewals. You’ll manage onboarding, usage tracking, and quarterly business reviews, using AI tools to automate reporting and renewal prep.