CSM - European Renewals & Growth (Equity)

TULU; New York (NY); Vor Ort; USD 70.000 - 90.000; Vollzeit

Benefits dieser Stelle

Medical insurance

Dental insurance

Vision insurance

401(k)

Paid time off

Zusammenfassung

TULU is seeking a hands-on Customer Success professional to manage a portfolio of live building partners across Europe and the UK from our New York HQ. You will drive renewals, adoption, and issue resolution, coordinating with operations, product, and sales to maximize account value.

Ideal candidates have experience with multi-site accounts, strong data skills, and the ability to balance client needs with company goals in a fast-moving startup environment. Fluency in European languages is a plus.

Qualifikationen

• 1–3 years in Customer Success or account management with multi-site or enterprise experience.
• Experience managing a portfolio with renewal/retention targets.
• Commercial acumen to understand how accounts generate value and what they value.
• Analytical ability to use data to identify problems and drive next steps.
• Excellent written and verbal communication; comfortable with difficult conversations.
• Strong organization to manage many accounts across time zones.
• Familiarity with AI tools; no coding required.
• Ownership mindset and sense of urgency.
• Experience with European/UK clients is a plus.
• Fluency in major European languages is a plus.
• Proptech or residential real estate experience is a plus.
• Experience with Salesforce or similar CRM.

Aufgaben

• Own Your Portfolio: be the day-to-day point of contact for building partners across Europe and the UK.
• Manage renewals and retention; track timelines and prepare materials.
• Conduct regular business reviews showing value delivered and flag risks early.
• Oversee billing and collections; coordinate with Finance to avoid renewal blockers.
• Gather partner feedback and translate it to Product, Marketing, and Sales.
• Leverage AI to scale portfolio reporting and renewal tracking.

Kenntnisse

Customer Success

Account Management

Renewals

Analytical Thinking

Communication

Time Management

AI Tools

Ownership

Tools

Salesforce

Jobbeschreibung

TULU is seeking a hands-on Customer Success professional to manage a portfolio of live building partners across Europe and the UK from our New York HQ. You will drive renewals, adoption, and issue resolution, coordinating with operations, product, and sales to maximize account value.

Ideal candidates have experience with multi-site accounts, strong data skills, and the ability to balance client needs with company goals in a fast-moving startup environment. Fluency in European languages is a plus.